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Stories Flooring Reviews

Rated 4.8 based on 741 Reviews

Unit 2 Wortley Business Park, Amberley Rd, Leeds LS12 4BD

Flooring Contractors Leeds

Published on
March 22, 2024
Last updated
June 16, 2025

Reviews Summary

Overall, reviewer sentiment for Stories Flooring is strongly positive, with customers frequently expressing satisfaction with the engineered wood and vinyl flooring products provided by the company. The feedback emphasizes the high product quality, reasonable pricing, and efficient customer service. While nearly all comments highlight positive experiences, a few reviews mention the convenience of resolving order or delivery issues, indicating responsiveness but not revealing substantial criticism.

Common themes in customer feedback include the wide range of flooring choices, helpfulness of staff, smooth ordering and payment processes, and the perceived value for money. Many reviewers note the ease of communication, both online and by phone, with particular praise for the clarity of product advice and speed of delivery. Customers across the UK appreciate the ability to order free samples, which supports decision-making before purchasing.

Overall, Stories Flooring is regarded as a reliable and well-organized flooring provider with a solid reputation for consistent product quality, attentive service, and straightforward logistics. Positive recommendations and repeat purchases suggest the company is trusted for domestic flooring needs throughout the UK.
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What Customers Are Saying About Stories Flooring?

we are so happy with it

my issue was resolved instantly

great advice and great customer service

Staff were so helpful

he’s very professional and extremely helpful

so pleased with the quality and finish

being informative with my order selection

Very very happy!!

communication was good

nothing was too much trouble

Trustguide extracts key phrases from reviews about Stories Flooring and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Stories Flooring's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Stories Flooring Ratings

5

As of Based on 741 revies as of Mar 22, 2024

Stories Flooring Score

100%

As of Based on 741 revies as of Mar 22, 2024

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Customer Reviews

As of Jun 16, 2025, 741 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Stories Flooring's publicly available reviews View source

Joanna Powell rated Stories Flooring 5 stars
5 months ago
We ordered the Lusso herringbone Natural flooring. It’s just been fitted in our lounge and dining room and we are so happy with it! It feels so expensive but we thought the price was really reasonable. Highly recommend this company for engineered wood flooring.
Roman B (romanb) rated Stories Flooring 5 stars
a year ago
Great quality and fast delivery! In process I noticed that delivery address I gave was incorrect. It took me a whole minute to updated, I was connect quickly directly to human being and my issue was resolved instantly. I will always recommend using those guys. They are so good that we end up using them again for flooring on the second floor and the attic conversion.
david morgan rated Stories Flooring 5 stars
a year ago
Fantastic experience from start to finish. It arrived on a pallet so well packed. We are So pleased with the results it looks amazing. Such good quality tiles. We went for the oak floor in a fish bone style. We had an excellent fitter who agreed it was as good quality as all the premium brands available. I think we paid about half price. We will be buying more. Thanks to the guys at stories who gave great advice and great customer service.

Frequently Asked Questions About Stories Flooring

Can I easily update my delivery details after placing an order?

Yes, customers mention that updating delivery details is straightforward and can be resolved quickly by contacting the company directly. Staff are reported to be responsive and helpful with these types of requests.

Are flooring samples available before making a purchase?

Yes, Stories Flooring offers free samples of their flooring products, allowing customers to compare options and make informed decisions before committing to a full purchase.

Is it possible to receive assistance with product selection?

Yes, staff provide guidance with flooring selection, offering advice by phone and ensuring customers have the information needed to choose the right product. Reviewers specifically mention helpfulness when contacting the company for advice.

About Stories Flooring

Flooring Contractors
Stories Flooring is a flooring retailer specializing in engineered wood, vinyl, and laminate flooring options. The company operates primarily through direct-to-consumer sales, offering a range of products for residential applications in living rooms, kitchens, and other areas of the home.

Orders are placed through the Stories Flooring website or by phone, with options to request free flooring samples before purchase. Products are delivered directly to customers, typically well-packaged on pallets. The company also provides support via phone and email, managing order updates and addressing inquiries efficiently.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.