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Stories Flooring
Stories Flooring

Stories Flooring Reviews Summary

Rated 4.8 Star based on 736 Reviews

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A+
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Overall Rating
4.8
/5
736
reviews
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Good
Average
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Published on
March 22, 2024
Last updated
March 22, 2024

What do customers think about Stories Flooring?

Stories Flooring exhibits a notably positive reputation through recent customer reviews. Customers consistently praise the company's product quality, delivery speed, and attentive customer service. Reviewers emphasize the high-quality finish and aesthetic appeal of the flooring options, including engineered oak and luxury vinyl tile (LVT) products. They highlight the user-friendly purchasing process that led to quick problem resolution when needed. Moreover, the brand is recognized for providing good value, with several testimonials applauding the competitive pricing without compromising on quality. A recurrent theme of expert advice and support from the staff suggests that Stories Flooring is focused on a customer-centric approach, as reflected in customers' readiness to make repeated purchases and recommend the company widely. Nevertheless, there is an account of a negative experience where the customer faced issues with product discrepancy, pricing, and refund processes, indicating that there might be some inconsistencies in service delivery or communication that the company may need to address to maintain its overall customer experience quality.

Positive Feedback

Positive feedback for Stories Flooring encompasses the quality and value of flooring products offered by the company. Multiple reviews express satisfaction with the high-quality finish and stylish appearance of the flooring, including those who compare the products favorably to premium brands. The ease of product selection and installation is also commended, with specific mention of the Lusso Rome herringbone and the Lusso Portofino rigid core range. Customers appear impressed with the swift and efficient delivery service, and the evident professionalism of the staff bolsters the company's positive image. The customer service team's responsiveness and proficiency in resolving issues swiftly contribute to the perceived reliability of Stories Flooring. Customers often note that their positive experiences have led to repeat business and a willingness to recommend the company to others, suggesting a high level of customer satisfaction and loyalty.

Concerns and Threads

Despite the majority of glowing reviews, Stories Flooring does encounter isolated criticism primarily related to customer service and product accuracy. One dissatisfied customer's experience highlights a challenging situation where advice given by the company allegedly resulted in the purchase of an unintended product variant, followed by a product and pricing discrepancy issue. Subsequent interactions regarding refunds and product returns were perceived as frustrating and lacking clear communication, notably regarding a missed cutoff for email responses. While this appears to be an exceptional case, it does suggest that there may be gaps in Stories Flooring's service consistency and issue resolution process that, if not addressed, could potentially impact the overall customer perception negatively.

Frequently asked questions about Stories Flooring

How does Stories Flooring ensure the quality of their products?

According to customer reviews, Stories Flooring provides high-quality flooring that compares favorably with premium brands. Customers report satisfaction with the finish and durability of the products, suggesting that the company sources and offers floors that meet stringent quality standards.

Can customers expect efficient delivery and customer service from Stories Flooring?

Many reviews commend Stories Flooring on quick and efficient delivery. The customer service team is often described as responsive and helpful, with positive experiences indicating that staff are effective at resolving issues and providing expert advice.

What happens if there is a problem with the flooring upon delivery?

In the event of an issue, such as a discrepancy between product ordered and received, Stories Flooring's customer service team is generally reported to be swift in handling concerns. One review, however, highlighted challenges with this process, suggesting that while the company aims to be helpful, there might be occasional lapses that could require management attention.

What are customers saying about Stories Flooring

Stories Flooring
Roman B (romanb)
5-Star
a month ago
Great quality and fast delivery! In process I noticed that delivery address I gave was incorrect. It took me a whole minute to updated, I was connect quickly directly to human being and my issue was resolved instantly. I will always recommend using those guys. They are so good that we end up using them again for flooring on the second floor and the attic conversion.
Stories Flooring
david morgan
5-Star
5 months ago
Fantastic experience from start to finish. It arrived on a pallet so well packed. We are So pleased with the results it looks amazing. Such good quality tiles. We went for the oak floor in a fish bone style. We had an excellent fitter who agreed it was as good quality as all the premium brands available. I think we paid about half price. We will be buying more. Thanks to the guys at stories who gave great advice and great customer service.
Stories Flooring
mandy banks
5-Star
4 months ago
Recently purchased engineered oak flooring from this company and I’m over the moon. Nothing is too much trouble for the guy who served us. He’s very professional and extremely helpful. We have bought flooring for kitchen, utility room, toilet & living room over the past 2 month and it’s brilliant quality and looks lovely once laid. Thank you stories flooring.
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About Stories Flooring

Flooring Contractors
Stories Flooring sells all types of flooring such as laminate, luxury vinyl tiles (LVT), engineered wood flooring, solid wood flooring, SPC flooring and carpets. Stories Flooring have a wide range of floors available by top brands at the lowest online prices. Leading UK retailers of Karndean, Amtico, Kahrs, Moduleo, Quick-Step and many more. We offer up to 65% off RRP across our entire range. We pride ourselves on our excellent customer service, making 100% customer satisfaction a key priority. You can order your new flooring on our website with fast, efficient delivery from our warehouse in Leeds UK. Our prices are low due to bulk buying, this allows us to ensure we are one of the cheapest flooring retailers in the UK.
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