Stories Flooring exhibits a notably positive reputation through recent customer reviews. Customers consistently praise the company's product quality, delivery speed, and attentive customer service. Reviewers emphasize the high-quality finish and aesthetic appeal of the flooring options, including engineered oak and luxury vinyl tile (LVT) products. They highlight the user-friendly purchasing process that led to quick problem resolution when needed. Moreover, the brand is recognized for providing good value, with several testimonials applauding the competitive pricing without compromising on quality. A recurrent theme of expert advice and support from the staff suggests that Stories Flooring is focused on a customer-centric approach, as reflected in customers' readiness to make repeated purchases and recommend the company widely. Nevertheless, there is an account of a negative experience where the customer faced issues with product discrepancy, pricing, and refund processes, indicating that there might be some inconsistencies in service delivery or communication that the company may need to address to maintain its overall customer experience quality.
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