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Solano Upholstery And Refinishing
Solano Upholstery And Refinishing

Solano Upholstery And Refinishing Reviews Summary

Rated 4.6 Star based on 24 Reviews

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A+
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Overall Rating
4.6
/5
24
reviews
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Average
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Published on
February 21, 2024
Last updated
March 13, 2024

What do customers think about Solano Upholstery And Refinishing?

The collected customer reviews for Solano's Upholstery & Refinishing provide insights into a generally positive reputation, characterized by the company's high-quality craftsmanship and customer service. Positive experiences frequently center on the professionalism, particularly the skills of Dency and the rest of the team, as well as the results achieved in rejuvenating various pieces of furniture, including family heirlooms and antique items. The restoration of furniture, particularly the attention to detail and adherence to customer expectations, is a recurrent motif that establishes the brand's perceived value. Wait times and satisfaction with the final product also emerge as themes, pointing to patience in the process being rewarded with a high caliber of work. Nevertheless, there are instances of negative experiences, with some customers expressing dissatisfaction in communication, namely ignored calls and misrepresentation of service capabilities. This highlights a discrepancy in customer service that could potentially detract from an otherwise exemplary reputation. The lack of timely responses, unmet expectations in repair work, and issues with refund policies are main areas of concern mentioned in less favorable reviews.

Positive Feedback

The positive reviews for Solano's Upholstery & Refinishing underscore several key strengths of the company. Customers repeatedly praise the excellent quality of the work, noting that the finished products often exceed the original state of the items. Specialist services, particularly in restoring antique and vintage furniture, are highlighted as a distinctive skill of Solano's team. Many accounts mention the transformative results achieved through reupholstering and refinishing, with attention to detail being a standout aspect. Customer service, especially engagements with Dency, is generally seen as warm, friendly, and professional, with the staff receiving accolades for their expertise and patience throughout the process. The value of the company's work is further emphasized through repeated customer loyalty, recommendations to others, and an eagerness from customers to engage in future projects. The finishing touches that enhance the aesthetics and functionality of the furniture are also valued, which, despite longer wait periods, are deemed worthwhile by satisfied clients.

Concerns and Threads

While the majority of the feedback for Solano's Upholstery & Refinishing is positive, there are notable criticisms that emerge from the customer reviews. One of the most significant negative aspects mentioned is the lack of responsiveness to customer inquiries, as highlighted by a customer's reported unreturned phone calls. Communication issues evidently lead to a sense of dissatisfaction and a perception that the company does not value prospective business equally. Additionally, some customers express concern regarding the handling of service expectations, including reports of unauthorized repairs and failure to effectively solve the problems presented. The inability to secure a refund and the resulting detriment to sentimental pieces contribute to the discontent. Though these negative reviews are relatively few, they suggest points of friction in customer relations and process transparency that the company may need to address to maintain its decorated service record.

Frequently asked questions about Solano Upholstery And Refinishing

What type of furniture restoration services does Solano's Upholstery & Refinishing provide?

Solano's Upholstery & Refinishing specializes in a variety of restoration services, including reupholstering and refinishing of antique, vintage, and contemporary furniture. Their expertise includes working with intricate designs, family heirlooms, dining room tables, chairs, and more, enhancing both the appearance and functionality of the items.

How does the company handle customer communication and service requests?

The majority of customers describe interactions with Solano's Upholstery & Refinishing, particularly with personnel like Dency, as exceptional, indicating that the company prides itself on professional and attentive service. However, there have been isolated instances of communication issues, such as unreturned calls, which the company may need to address to improve overall customer experience.

Does Solano's Upholstery & Refinishing offer refunds for unsatisfactory work?

Based on customer experiences, it seems that Solano's might have a no-refund policy, which has led to some dissatisfaction among customers who faced issues with unauthorized repairs or unmet service expectations. As policies may vary, it would be advisable for prospective customers to discuss guarantees, refunds, or rectification options directly with the company before commencing a project.

What are customers saying about Solano Upholstery And Refinishing

Solano Upholstery And Refinishing
Kerri Wilkerson
5-Star
10 months ago
Dency is such a profession and pleasure to work with on projects. I would highly recommend this upholsterer. Our chairs look amazing and the work quality (fabric, seams, contour) is impressive. Thank you for restoring these family heirlooms back to beauty!
Solano Upholstery And Refinishing
Katherine Niven
5-Star
8 months ago
Absolutely gorgeous work. Very pleasant people. It takes awhile, but it’s definitely worth the wait.I just had an antique chair done by them and it’s perfect. Somehow, they also made it comfortable as well as beautiful.
Solano Upholstery And Refinishing
jo ann lewis
5-Star
3 years ago
Have this mid century modern coffee table. It was in terrible shape and the only option I seemed to have was replace the top. Found Solano’s and they said no worries - they picked it up, brought it back a few weeks later, and wow! Grateful for the ease of the whole project. It’s not so easy to get things done during a pandemic! Thanks Dency!
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About Solano Upholstery And Refinishing

Upholstery

Solanos Upholstery & Refinishing in Philadelphia, PA provides professional upholstery services. If you have any question about our company or services, give us a call 215-625-8888.* Upholstery Services* Upholstery Repair Services* Furniture Upholstery Services* Furniture Refinishing Services* Custom Furniture Services* Re-upholstery Services* Upholstery Fabric Services* Cushion Repair Services* Headboard Upholstery Services* Headboard Repair Services* Furniture Repair Services* Caning Services* Foam Replacement Services* Custom Pillows,* Custom Building Booths,* Banquet Furniture* Slip Covers* Boat Seat Upholstery* Furniture Modification

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