The collected customer reviews for Solano's Upholstery & Refinishing provide insights into a generally positive reputation, characterized by the company's high-quality craftsmanship and customer service. Positive experiences frequently center on the professionalism, particularly the skills of Dency and the rest of the team, as well as the results achieved in rejuvenating various pieces of furniture, including family heirlooms and antique items. The restoration of furniture, particularly the attention to detail and adherence to customer expectations, is a recurrent motif that establishes the brand's perceived value. Wait times and satisfaction with the final product also emerge as themes, pointing to patience in the process being rewarded with a high caliber of work. Nevertheless, there are instances of negative experiences, with some customers expressing dissatisfaction in communication, namely ignored calls and misrepresentation of service capabilities. This highlights a discrepancy in customer service that could potentially detract from an otherwise exemplary reputation. The lack of timely responses, unmet expectations in repair work, and issues with refund policies are main areas of concern mentioned in less favorable reviews.

Solano Upholstery And Refinishing Reviews
Rated 4.6 based on 24 Reviews
731 S 4th St, Philadelphia, PA 19147, United States
Upholstery Philadelphia