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Deko Professional Upholstery
Deko Professional Upholstery

Deko Professional Upholstery Reviews Summary

Upholstery | Chicago, IL

What do customers say about Deko Professional Upholstery?

As of Mar 04, 2024, 25 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 4, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
25
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Deko Professional Upholstery's customer reviews analysis

Deko Professional Upholstery Inc. has garnered a reputation for quality craftsmanship, dedication, and customer service, albeit with some noted organizational shortcomings. Clients consistently praise the skilled work, particularly in complex and custom projects that showcase the team's expertise in handling challenging materials and intricate designs. Exceptional customer experiences often include comprehensive consultations, personalized fabric selection assistance, and a strong willingness to accommodate the clients' schedules. Nevertheless, infrequent instances of miscommunication regarding scheduling and uncertainty on progress updates somewhat mar the overall customer experience. Moreover, one notably negative review cites issues with material quality and longevity, as well as dissatisfaction with customer service in addressing previous work.

Positive Feedback

Positive feedback for Deko Professional Upholstery Inc. underscores exceptional craftsmanship, with customers expressing satisfaction in both the skill involved in reupholstering and the aesthetic transformation of their furniture. One of the standout positive aspects is the company's ability to take on custom work and handle difficult materials like cowhide with expertise. Multiple reviews highlight the personalized customer service, including home visits for fabric selection and accommodating pick-up and delivery schedules. Additional commendations focus on the team's communicative nature and Edgar's professional and responsive interaction with clients. Customers feel confident in the durability and quality of the refreshed furniture and commend Deko's transparency about necessary and unnecessary services, all offered at competitive prices.

Concerns and Threads

Despite the abundance of high praise, Deko Professional Upholstery Inc. is not without its criticisms. One prominent consumer grievance relates to organization, especially with scheduling and proactive communication. This feedback suggests potential improvements in the company's internal processes to enhance the customer's experience in terms of time management. The most critical review raises concerns about product longevity and material authenticity, with the customer experiencing peeling on a leather couch after four years and facing higher-than-anticipated costs for remediation. This particular negative remark points to issues with warranty clarity and potential inconsistency in handling customer complaints, which could influence prospective clients' confidence in the longevity and value of Deko's services.

Frequently asked questions about Deko Professional Upholstery

What type of upholstery projects can Deko Professional Upholstery Inc. handle?

Deko Professional Upholstery Inc. specializes in a wide range of custom upholstery projects, including dining room chairs, custom boat upholstery, ottoman reupholstery, transformation of old furniture pieces, desk chairs, and unique sofa designs. They have demonstrated proficiency working with a variety of materials, including leather and cowhide.

Does Deko Professional Upholstery offer support in selecting fabrics and materials?

Yes, Deko offers personalized support in fabric and material selection. They are willing to make home visits for fabric choice and assist customers in finding appropriate materials for their projects.

How does Deko Professional Upholstery handle scheduling and project updates?

Some reviews indicate that customers may need to be proactive in scheduling appointments or requesting updates on their upholstery project's progress. As a small business, Deko may experience challenges with organization in this aspect, so it is advised for customers to actively communicate for updates.

Recent customer reviews and testimonials for Deko Professional Upholstery

Deko Professional Upholstery
Maelaoa
5-Star
6 months ago
I took them my dining room chairs to get the leather seats redone. They did a great job for an amazing price! Helped me pick out the perfect leather and willing to work with my crazy schedule.
Deko Professional Upholstery
Aubrey Navarro
5-Star
a year ago
Where do I begin.... This place is awesome. I love the old school vibes from their workshop that literally drips with generations of talent. Edgar was an absolute pleasure to work with and he did everything he could to turn my seemingly impossible project into a reality. I have him one of the hardest jobs you possibly could with respect to a custom boat I was building and him and his team absolutely nailed it. They made me custom foam that fit into the original forms perfectly with nothing more than a picture as a guideline. I would highly recommend these guys for any project you may have. Nothing is impossible there. It was a pleasure working with you all and thanks for the fabulous work.
Deko Professional Upholstery
Christina Paez
5-Star
4 years ago
Edgar was awesome! Super responsive, great service! He came over to pick out fabric with us, took our ottoman same day and returned it earlier than expected. We're thrilled to save this very functional piece of furniture and give it new life! And at a reasonable price. Definitely recommend them! They need an Instagram!
Read all reviews

About Deko Professional Upholstery

Upholstery

Veteran family business providing furniture alteration & design as well as upholstery services.

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