Los Angeles, CA
Sofitel Los Angeles At Beverly Hills
Sofitel Los Angeles At Beverly Hills

Sofitel Los Angeles At Beverly Hills Reviews Summary

Rated 4.6 Star based on 4097 Reviews

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Overall Rating
Published on
February 16, 2024
Last updated
March 13, 2024

What do customers think about Sofitel Los Angeles At Beverly Hills?

The Sofitel Los Angeles at Beverly Hills generally maintains a strong reputation, underpinned by the repeated commendation of its staff's excellent service, convenient location, and aesthetic ambiance. Customer feedback consistently accentuates the hotel's proximity to local attractions such as Cedars Sinai hospital, the Beverly Center, and various restaurants and shops, making it a preferred choice for guests with medical appointments or those eager to explore the area. The staff, particularly acknowledged for their attentiveness and flexibility, appears to be an essential pillar of the customer experience. The well-equipped workout room and vibrant live music at the bar are frequently mentioned as notable highlights. Despite these positive elements, there are occasional remarks on the suboptimal comfort of certain room features such as bed quality and room layout, indicating room for improvement in ensuring total guest comfort.

Positive Feedback

The Sofitel Los Angeles at Beverly Hills garners praise for its strategically advantageous location, being within walking distance of Cedars Sinai hospital, Beverly Center, and a variety of entertainment options. The staff is repeatedly highlighted for their exceptional service; guests fondly recall the personal touches, from accommodating special rates to cheerful room service, enhancing their stays significantly. The provided amenities, like the well-received workout room, add to the positive guest experience. Luxurious personal care products and a clean, modern aesthetic in rooms further bolster satisfaction levels. Culinary elements, including appetizing room service and the engaging atmosphere of the on-site restaurant and bar, are cited as core aspects of the hotel's offering that resonate positively with the clientele.

Concerns and Threads

Despite the laudatory comments, the Sofitel Los Angeles at Beverly Hills is not without its criticism. Some guests report discomfort with the beds and pillows, suggesting a potential need to refresh or upgrade these items. Concerns about the room layouts being less conducive to relaxation and tidiness, particularly regarding the cleanliness of bathroom sinks, hint at inconsistencies in room maintenance. Noise disruptions from loud music or neighboring rooms occasionally mar the otherwise pleasant stay. Additionally, issues such as a 'run down' aesthetic in some parts of the hotel and the pool not meeting expectations for some guests suggest areas where the hotel might focus on to refine the overall guest experience.

Frequently asked questions about Sofitel Los Angeles At Beverly Hills

Is the Sofitel Los Angeles at Beverly Hills situated in a convenient location?

Yes, the hotel is noted for its prime location next to the Beverly Center, within walking distance to Cedars Sinai hospital, and close to various shops, restaurants, and other Beverly Hills attractions.

What kind of services and amenities can I expect during my stay at Sofitel Los Angeles?

Guests can enjoy a range of services including a workout room, on-site restaurant and bar with live music, and valet parking. Room amenities feature comfortable, aesthetic spaces, and luxurious personal care products.

Has there been any feedback regarding the comfort of the rooms at Sofitel Los Angeles?

While many guests find the rooms comfortable and aesthetically pleasing, some have noted that the beds could be more comfortable, and the room layouts may impact ease of relaxation. The tidiness of the rooms, particularly the bathrooms, has been pointed out as an area for improvement.

What are customers saying about Sofitel Los Angeles At Beverly Hills

Sofitel Los Angeles At Beverly Hills
Anthony Scarcella
2 weeks ago on
I have stayed twice while getting testing and a procedure done at Cedars Sinai. The hotel is within walking distance to the hospital. It is right next to the Beverly Center as well as walking distance to other restaurants and shops. The hotel is beautiful with very comfortable, quiet rooms. There is a nice bar with live music. We did not eat in the restaurant but did have drinks and appetizers at the bar which were very good. Valet is very efficient. Workout room is really good, especially for a hotel. Probably the best feature, however, is the staff. My wife informed the staff that we would be staying the day after I was released from the hospital after a heart procedure to recover before driving the 2 hours back home. Emily, the guest relations manager, went above and beyond to make sure we were given a room that would be quiet so I could rest without being disturbed. She gave us a "hospital rate" which we did not even know about. She was also very understanding about being flexible with our check-out since I did not know how I would be feeling. The front desk people were excellent as well. All in all a great stay and I would definitely stay there again when visiting the Beverly Hills area even if not going to the hospital. I can't say enough good things about this hotel and it's staff. Nearby activities: Beverly Hills attractions very close by. Melrose within walking distance. Beverly Center right across the street. Safety: Numerous staff in the lobby monitoring who is coming in and out. Need a room card to access your floor in the elevator.
Sofitel Los Angeles At Beverly Hills
Mia I
a month ago on
Service from the staff was all fantastic. Couldn't fault them. Room was nice and clean. We got upgraded because of my ALL status so that was nice, however the bed sunk in a little and my husband found the pillows uncomfortable. Hotel was nice a quiet. The personal care products in the bathroom were a really nice brand and nice to use. Location is great. Super close to the mall, cafes and restaurants.
Sofitel Los Angeles At Beverly Hills
6 days ago on
The experience was exceptional! The staff was amazing. The rooms were comfortable. The only comment might be that I could hear other people from my room…but then again, I checked in a couple of hours early and the only room that was ready at that time was an adjoining room, which I accepted. So that may have been the reason why. Thanks again!
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About Sofitel Los Angeles At Beverly Hills


High-end lodging offering modern rooms & suites, plus a chic French eatery, a spa & an outdoor pool.