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Society Mortgage Reviews

Rated 4.4 based on 873 Reviews

Mortgage Broker in Fort Lauderdale

330 SW 2nd St Building 111, Fort Lauderdale, FL 33312, United States

Published on
July 1, 2025
Last updated
July 1, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Society Mortgage's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Society Mortgage?

incredibly professional and responsive

exceptional

extremely friendly, professional and knowledgeable

professionalism made what could have been a stressful process feel smooth

truly exceptional

It was a long process but with the help of them both it went great

very helpful and efficient

very helpful and ready to help me

Trustguide extracts key phrases from reviews about Society Mortgage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 01, 2025, 873 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Society Mortgage's publicly available reviews View source

Manaura louis rated Society Mortgage 5 stars
3 months ago
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I had a wonderful experience working with Vargas Santiago from Society Mortgage. Their team was incredibly professional and responsive. The application process was smooth, and they took the time to explain all the details, ensuring I felt confident every step of the way. What stood out most to me was their customer service. They were always available to answer my questions, and they made sure I understood all my options. Overall, I highly recommend Society Mortgage to anyone looking for a reliable and trustworthy mortgage provider. Thanks for all! Manaika & Berhmann
Jodi Rajsl rated Society Mortgage 1 stars
4 days ago
I typically do not write reviews but this time I felt that it needed to be done!! I am a Realtor and this company was helping my client navigate her first time home purchase. 1. They told her that Grant money was not all that it was hyped up to be, and would not even help her in looking for some which most definitely was still available in our area. 2. They qualified her on only 1 year tax return and then instead of the usual 2 which then caused issues later on in the process. 3. Also two days before the first scheduled closing they asked that we request the seller to pay concessions towards the buyers closing. You don’t do that type of a request before closing. Those are done in the beginning stages of negotiating 4. They could not give her a solid number that she needed to bring to the closing until 3 hours after our scheduled closing time. 5. Even though they had verified her funds and knew she banked with Chime they had no experience with dealing with them to let her know that it would take days for her to get her Cash to close. In reviewing their fees and charges, I will say that those amounts were fair, but I do not know that they can justify the amount of stress and emotional roller coaster that they caused to all parties involved so I would absolutely not recommend this company.
Jose Morales Jr rated Society Mortgage 5 stars
4 days ago
My experience working with Alfredo Amador has been exceptional. While we're still in the process of finding a home, Alfredo has consistently stayed in touch and provided unwavering support throughout this challenging journey. I completely agree with other reviews in saying that Society Mortgage's customer service team is always helpful and readily available. Alfredo's quick responses and deep knowledge have been invaluable in addressing all my questions and concerns. His dedication, honesty, and personal involvement have made this process feel much less overwhelming, as he treats my experience with the utmost care and attention, as if it were his own. As a first-time buyer, Society Mortgage experienced team truly stands out in their commitment to providing the best service possible. I couldn't have asked for better assistance.

Reviews Summary

The overall sentiment expressed in reviews for Society Mortgage is strongly positive, with clients emphasizing professionalism, responsiveness, and knowledgeable staff. Multiple customers highlight smooth application processes and attentive guidance from team members like Vargas Santiago, Alfredo Amador, and Ben Bangs. However, there are some criticisms, particularly focused on communication issues and last-minute complications during closing, noted by a few reviewers.

Major themes in reviewer feedback include consistent praise for the company’s helpfulness, proactive support, and clear communication throughout the mortgage application and home-buying process. Specific staff members are frequently commended for their dedication and efficiency. Repeat business and recommendations are common, yet there are occasional frustrations about last-minute fee information, grant guidance, and slow responses from certain loan officers.

Based on the reviews, Society Mortgage has established a reputation for dependable mortgage services, especially for first-time homebuyers. In the regions served, they are regarded as accessible, engaged, and informative, with many clients returning for subsequent transactions or recommending the company to others. Criticisms tend to be isolated to individual experiences rather than systemic issues.
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Frequently Asked Questions About Society Mortgage

How responsive is Society Mortgage during the mortgage process?

Many reviews note timely responses from staff, with team members often replying to emails and questions quickly, ensuring clients remain informed and supported throughout the process.

Are there issues with last-minute changes or information delays?

A few reviewers have reported frustration with receiving final closing numbers or last-minute requests close to closing, so it’s important to clarify expectations for key milestones early in the process.

Can Society Mortgage help first-time buyers understand the mortgage process?

Yes, several customers highlight that staff members take time to explain details, guide clients step-by-step, and provide additional resources—making the process manageable, especially for first-time homebuyers.

About Society Mortgage

Mortgage Broker
Society Mortgage is a company that provides mortgage services, assisting clients in obtaining home financing. Operating within the real estate and financial services industries, they facilitate mortgage applications, refinancing, and pre-approvals for homebuyers through an in-person and digital service model.

Society Mortgage organizes its workflow through mortgage loan officers, coordinators, and support staff who guide clients from initial consultation through to closing. Their process involves responsive communication, detailed guidance on loan products, and the handling of documentation and negotiations necessary to secure home financing.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.