Common feedback includes appreciation for quick transactions, value pricing, and flexible policies, such as reasonable fees for young drivers and easy contract modifications. Customers regularly note the cars may have minor dents or scrapes but are otherwise clean and reliable, making the service appealing for practical purposes. The positive environment and non-pushy attitude from staff members are frequently cited, with multiple customers expressing loyalty through repeat business or personal recommendations.
Overall, Rent-A-Wreck’s reputation in the San Francisco car rental market is built on efficiency, straightforward processes, and ongoing customer satisfaction. The business is commonly chosen by those seeking practicality over luxury, with staff friendliness and clarity in billing serving as key trust signals. Despite one outlier reporting billing issues, the company is largely considered a reliable choice in the region.