NHS Fleet Solutions Reviews

Be very careful before deciding to use NHS Fleet Solutions. Communication during ordering, and indeed during the contract is dreadful. I was however fortunate and the lease company they used for my contract did deliver on time. Unfortunately, I am currently dealing with an accident with whom they use Allianz. You are unable to get any details of the insurance policy prior to signing your contract. I am now finding out that a courtesy car is not guaranteed, something that I have previously ensured is on every car insurance policy I've taken out. LAM, the people who deal with accidents on Allianz' behalf, have their own approved repairer network. The nearest date my car can even be looked at is in two weeks time. This means I now have to pay extortionate prices for car hire in the mean time, something that could have been avoided if things were made clearer upon purchase. After the issues I am currently experiencing, I was looking forward to my contract ending. However, recent reviews make me worried about end-of-lease charges but I'll cross that bridge when it comes to it.

Please read these reviews before you purchase an NHS lease car. Their whole moto is to make it affordable for NHS staff! there is nothing affordable about these cars, more so when you come to hand it back. I was recently lucky enough to land a new role with newcastle trust, with my new role being a secondment and it ending before the contract with fleet, i was forced to return the car, fleet hitting me with a £1400 fine, and if you think that was bad it got worse! 6 weeks after handing the car back I received an email ordering another payment of over £700 in damages. I was told that there was damage to the key, damage to the alloy, damage to the bumper and paint work. Upon handing the car back, the only damage that was noted was to the alloy, as the damage was very minor, I was assured by the gentleman who collected, that it would be wear and tear. I have caused no damage to the key, a quick google search told me that several people are having the same problems with VW electric keys, surely this must be down to the design. Why is there no warranty? As for the other damage, I honestly don’t understand their boundaries for “wear and tear” basically if you purchase a fleet car, leave it in your drive and don’t drive it, you might just escape a fine! (Although I’m sure they would find something). 6 weeks after returning the car, the problems continue. I was refunded a small amount of money, as they said they owed me for returning the car early. Only to find upon checking my payslip they have tried to charge me yet another month, although I have already been refunded for what they apparently owed me! no phone call, no explanation, no apology, just another £500 taken from my payslip without warning or consideration, I thought Fleet was supposed to support NHS workers? I have spoken to 3 separate people from fleet regarding this payment, I have been given 3 different answers so far. I have heard back today and apparently they are right, i do owe them another months worth! shock. Still no apology given for their mistake! Please think very carefully before trusting this company. Don’t make the same, very expensive mistake I have.