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Petcare Express Reviews

Rated 4.5 based on 1314 Reviews

Vets in Houston

2501 W Holcombe Blvd B, Houston, TX 77030, United States

Published on
April 4, 2024
Last updated
June 18, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Petcare Express's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Petcare Express?

treated my little Precious as a prized pup

the team there is OUTSTANDING & HONEST

She lets me hold him when she draws blood

the staff is kind, knowledgeable, and truly cares

Always friendly.

the care is very thorough and very affordable.

Such caring and amazing people

We were in and out within 30 minutes

the staff makes my dog feel safe

Front desk is patient

Trustguide extracts key phrases from reviews about Petcare Express and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jun 18, 2025, 1314 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Petcare Express's publicly available reviews View source

cynthia Smith rated Petcare Express 5 stars
Edited 3 weeks ago
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I took my little baby to Pet Express for a tooth abscess on 5-23-25. The staff and doctors are so caring and treated my little Precious as a prized pup. Precious was a champion because she has grown familiar with staff and trust them. You may have to wait a while for care but it is well worth the wait Pet Express all of your staff truly care about animals. I will not be going anyplace else.
April Ross rated Petcare Express 5 stars
3 weeks ago
Wonderful team! Certainly not an upscale looking place HOWEVER the team there is OUTSTANDING & HONEST! they took great care of my pet and made honest recommendations; my pet has a particular condition which they cannot treat but they did give me a list of veterinary offices that specialize in her condition- this reassured me they care more about the pet rather than making money.
Sally Turnage rated Petcare Express 5 stars
3 weeks ago
I love this place so much!! I just drove 800 miles from Atlanta to Houston to bring my boy, Simba, to see Dr. Anna (Parham) after he spent two traumatic nights in a veterinary ER in Atlanta. Dr. Anna has always treated him with so much love and with respect for his anxiety around vet visits. He was still in crisis, but I was also concerned for his mental health, and she was brilliant on all counts!! Dr. Anna gets down on the floor with him and speaks so softly. She lets me hold him when she draws blood and gives him injections. It’s such a corrective experience for him (and for me). And she’s the best at diagnosing and treating illness which, in our recent situation, was multifaceted. I’ve loved her dad for many years, but Simba responds better to women, and I’m so grateful to have found both of them. Simba is responding well, thankfully, and I owe it all to Dr. Anna.

Reviews Summary

The overall sentiment in reviews about Petcare Express is overwhelmingly positive, with reviewers consistently highlighting the caring and compassionate approach of the staff and doctors. Customers mention the staff treating pets as valued family members and being attentive to their needs. While many praise the thorough care and affordable pricing, several mention the need to wait—sometimes for an extended period—for walk-in appointments. Despite this, most feel the exceptional service justifies any wait time.

Frequent themes in the feedback include the personal attention pets receive, honest recommendations from staff, and the affordability of services such as vaccines and dental cleanings. Customers specifically name staff like Dr. Anna, Dr. Gordon, and Nate for going above and beyond. The clinic is described as no-frills but clean and comfortable, with limited parking occasionally causing inconvenience. Accessibility to prompt care without appointments is noted as a valued feature.

In summary, Petcare Express has built a reputable image for compassionate, skilled, and reasonably priced veterinary care. The reviews indicate high levels of trust and loyalty among pet owners, with many expressing gratitude for both the medical expertise and kindness of the team. Overall, Petcare Express is regarded as a leading provider of pet care in its community.
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Frequently Asked Questions About Petcare Express

How long should I expect to wait at Petcare Express?

Wait times can sometimes be longer because Petcare Express operates on a walk-in basis. While many customers note that the wait is worth it due to affordable care, it's recommended to arrive early or be prepared for delays during busy periods.

Are the veterinary staff at Petcare Express compassionate and attentive?

Yes, numerous reviews consistently mention that the staff and veterinarians at Petcare Express are caring, compassionate, and attentive to both pets and their owners. Many customers highlight the positive, personalized care received.

Is parking easily available at Petcare Express?

Parking availability is sometimes limited, particularly in the mornings when the office is busy. If possible, plan ahead to secure parking or consider arriving during less crowded times.

About Petcare Express

Vets
Petcare Express is a veterinary clinic that provides medical care for pets, including regular check-ups, vaccines, dental treatments, and illness diagnosis. The practice serves both dogs and cats and operates largely as a walk-in facility, making routine and urgent pet healthcare accessible to local residents.

The clinic is staffed by veterinarians and support personnel who handle intake, medical procedures, and follow-up care directly on-site. Appointments are generally not required, and most services are provided on a first-come, first-served basis. They keep their pricing competitive and offer specific services such as dental cleanings and vaccinations with transparent, affordable rates.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.