Onebright Ltd Reviews

This is some text inside of a div block.

The sessions were aimed at younger children & not teenagers - this sometimes made it rather cringeworthy & it didn’t feel very helpful. Perhaps it works for little kids? The therapist (although a lovely person) needed to engage more with my son - to get to know him & make him feel like he had a rapport with her: this wasn’t the case unfortunately. She was very nice, just not suited to my son, perhaps you have to find a match with a therapist - someone you click with? This lack of engagement with the therapist definitely had an impact on the outcome which we didn’t feel was very good. Perhaps some clients don’t need to build a bond with their therapist, but my son would have benefited hugely from this. The very nature of him requiring therapy means that he is socially awkward, therefore he was never going to be the chatty one in this situation. I kept thinking it would improve, but sadly it didn’t. We’ve never had therapy before - perhaps this is just how it is? Or perhaps online doesn’t work well here - I don’t think you can truly get to know someone on a screen for 45 minutes a week for 6 weeks. Also, the last session (number 6 - we didn’t get to 7) we feel could have been done on our own as it was simply filling out a very long form - twice! Really, only five therapy sessions were given - I hope AXA are not charged for the full 7 sessions. Also. The admin was appalling & it was difficult to know when we had a session, so much so, I missed one & got charged for it (£120!!) - then my son went for weeks without a session as their admin didn’t follow up with me on the next steps. All very frustrating. I would not recommend this company I’m afraid & am surprised AXA use them. Just hoping all therapy isn’t like this, as if it is, it’s not for us.