St Martin's Counselling and Psychotherapy appears to have cultivated a positive reputation through the personalized and effective support provided by its counsellors, particularly Rachel, as indicated by the majority of the reviews. Clients have reported a high level of satisfaction with the therapeutic interventions, noting significant improvements in mood, self-understanding, and the acquisition of coping strategies. Noteworthy is the flexibility of the counselling delivery format, offering remote sessions which clients found accommodating. However, a critical point of discontent lies in the administrative operations, specifically the booking and payment system, which has inconvenienced clients through erroneous charges and necessitated follow-ups for refunds. While the professional service is praised, administrative lapses could tarnish the overall customer experience and trust in the institution.
Read more
shift for the better
really good experience
very understanding
Excellent, relaxation place
Couldn't of asked for better help
changed my way of thinking
Excellent service
fantastic service
helpful and no-nonsense
Poor communication
over 8 months waiting
