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One World Shop Reviews

Rated 4.9 based on 230 Reviews

St Johns Church, Princes St, Edinburgh EH2 4BJ

Gift Shops | Edinburgh

Published on
July 17, 2024
Last updated
July 17, 2024

Reviews Summary

One World Shop has established a positive overall company reputation among its customers, as evidenced by the selection of reviews provided. Customers consistently commend the shop for its an array of diverse products, swift and environmentally friendly delivery, good-quality merchandise, and exceptional customer service. A recurring trend in customer feedback is the appreciation for the shop’s sustainability efforts, such as using recycled fabric in their rugs and opting for shredded newspaper as packaging material. Another significant positive aspect is the staff's responsiveness and helpfulness, not just in efficiently resolving issues like payment glitches, but also proactively contacting customers to discuss their orders and provide the most up-to-date information. The shop’s commitment to a good cause also adds to the positive impression they leave on their customers. However, a noticeable hiccup in their online payment system might warrant attention from the company to ensure a seamless shopping experience.
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What Customers Are Saying About One World Shop?

refunded the whole payment

wonderful online offering

Prompt delivery

good quality

recommend

Really helpful staff

very well packaged

excellent customer service

beautifully packaged

lovely products in store

online payment system hung

Trustguide uses AI to extract key phrases from reviews about One World Shop and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of One World Shop's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

One World Shop Ratings

5

As of Based on 230 revies as of Jul 17, 2024

One World Shop Score

90%

As of Based on 230 revies as of Jul 17, 2024

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Customer Reviews

As of Jul 17, 2024, 230 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of One World Shop's publicly available reviews View source

Ian and Sue Fletcher rated One World Shop 5 stars
2 weeks ago
The online payment system hung, with the 'working' symbol going on and on after the verification process was complete. Not realising that the transaction had gone through I closed the web page and bought the products elsewhere. When I received a "thank you for your order" message I rang the number provided. The staff member could not have been nicer and immediately refunded the whole payment to my credit card account. Will definitely buy from One World Shop again.
Susan McDonald rated One World Shop 5 stars
2 months ago
One World Shop is a truly fantastic find with a wonderful online offering as well as the Edinburgh shop. A wide range of goods from several countries, my food and toiletry products arrived swiftly and carefully packaged. I am delighted with them all and will definitely be back!
theperfectdrug82 rated One World Shop 5 stars
2 months ago
Website's easy to use. Prompt delivery. Very happy with my rugs when they arrived - nice colour and very reasonably priced. Plus I love they used recycled fabric. Thank you!

Frequently Asked Questions About One World Shop

What should I do if I encounter issues with the online payment system at One World Shop?

If you experience problems with the online payment system, such as it hanging during the transaction, immediately contact customer service using the number provided on the website. They are known for efficiently resolving such issues, often with immediate actions such as refunds.

Does One World Shop offer environmentally friendly products and packaging?

Yes, One World Shop is commended for its commitment to sustainability. They offer products such as rugs made from recycled fabric and use eco-friendly packing materials like shredded newspaper for deliveries.

Absolutely, customers report that One World Shop's staff are very helpful and are willing to discuss orders over the phone. This enables customers to customize their orders or choose specific colors for the items they are purchasing.

About One World Shop

Gift Shops
We are a Fair Trade shop selling gifts, jewellery, homewares, food and drinks from all over the world. We have a great range of vegan products and eco-friendly goods too. We are happy to provide b2b goods for community groups, schools and offices at a discounted rate, get in touch for more info.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.