Ocean Avenue Veterinary Hospital (OAVH) generally receives high praise for its emergency and routine veterinary services, showcasing a strong reputation for quality care and customer satisfaction. Positive reflections frequently cite the hospital's ability to respond to emergencies, the professionalism and empathy displayed by staff, and the transparent communication regarding treatment options and pricing. Concerns are noted in regard to policy consistency, with isolated incidents of dissatisfaction centered around cases where perceived ethical practice came into question. The consistency in the portrayal of experienced and caring veterinarians such as Dr. Kim, and staff like Nikki, suggests a well-regarded team that resonates well with pet owners. The reference to competitively priced services indicates a consideration for customer financial concerns, which is appreciated by clients and enhances the reputation of the hospital.
The positive customer feedback for OAVH emphasizes the responsive and caring nature of the staff, and their professional handling of emergency situations. Highlighted attributes include the efficiency and friendliness of front desk personnel, the technical proficiency and empathic demeanor of the veterinarians, notably Dr. Kim, and the adeptness of the technicians. The personal follow-up by veterinarians like Dr. Kim and the approachability of Dr. Fady Baskharon are specifically lauded. Clients appreciate the clarity provided around financial aspects of care, suggesting transparency and sensitive handling of potentially stressful situations. Clients are consistently pleased with comprehensive services ranging from routine check-ups to successful surgeries and treatments like the FHO surgery and TPLO knee surgery, testifying to both the quality of care and the hospital's capability to manage a wide array of pet health issues.
The primary criticism towards OAVH revolves around a perceived inconsistency in medical policy and an incident alleging unethical behavior, wherein a client felt misled about treatment availability and costs, leading to frustration and additional financial burden. This negative experience is characterized by the veterinarian's refusal to prescribe medication without further testing, contrary to earlier advice given to the client. Although this represents a singular account within the reviews provided, it raises concerns about communication and trust between the veterinary staff and clients. Such experiences can lead to a tarnished image if not addressed appropriately. Additionally, while not inherently negative, the mention of challenging parking and a busy lobby could potentially detract from the overall customer experience, depending on individual circumstances and expectations.
Yes, OAVH is capable of handling various veterinary emergencies, as evidenced by clients' testimonials regarding quick and professional emergency care, including urgent surgery and prompt treatment for acute conditions.
Most clients report positive experiences with veterinarians at OAVH regarding clear communication of treatment options and costs, emphasizing transparency and understanding of financial considerations.
Clients frequently mention the ability to schedule timely appointments and appreciate the efficient check-in process, facilitated by an online system and a quick turnaround time for seeing the vet after arrival.
Ocean Avenue Veterinary Hospital is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Dr. Shikher Singla has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our San Francisco veterinary team.
