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Ocean Avenue Veterinary Hospital
Ocean Avenue Veterinary Hospital

Ocean Avenue Veterinary Hospital Reviews Summary

Rated 4.3 Star based on 616 Reviews

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Overall Rating
4.3
/5
616
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Published on
February 23, 2024
Last updated
March 13, 2024

What do customers think about Ocean Avenue Veterinary Hospital?

Ocean Avenue Veterinary Hospital (OAVH) generally receives high praise for its emergency and routine veterinary services, showcasing a strong reputation for quality care and customer satisfaction. Positive reflections frequently cite the hospital's ability to respond to emergencies, the professionalism and empathy displayed by staff, and the transparent communication regarding treatment options and pricing. Concerns are noted in regard to policy consistency, with isolated incidents of dissatisfaction centered around cases where perceived ethical practice came into question. The consistency in the portrayal of experienced and caring veterinarians such as Dr. Kim, and staff like Nikki, suggests a well-regarded team that resonates well with pet owners. The reference to competitively priced services indicates a consideration for customer financial concerns, which is appreciated by clients and enhances the reputation of the hospital.

Positive Feedback

The positive customer feedback for OAVH emphasizes the responsive and caring nature of the staff, and their professional handling of emergency situations. Highlighted attributes include the efficiency and friendliness of front desk personnel, the technical proficiency and empathic demeanor of the veterinarians, notably Dr. Kim, and the adeptness of the technicians. The personal follow-up by veterinarians like Dr. Kim and the approachability of Dr. Fady Baskharon are specifically lauded. Clients appreciate the clarity provided around financial aspects of care, suggesting transparency and sensitive handling of potentially stressful situations. Clients are consistently pleased with comprehensive services ranging from routine check-ups to successful surgeries and treatments like the FHO surgery and TPLO knee surgery, testifying to both the quality of care and the hospital's capability to manage a wide array of pet health issues.

Concerns and Threads

The primary criticism towards OAVH revolves around a perceived inconsistency in medical policy and an incident alleging unethical behavior, wherein a client felt misled about treatment availability and costs, leading to frustration and additional financial burden. This negative experience is characterized by the veterinarian's refusal to prescribe medication without further testing, contrary to earlier advice given to the client. Although this represents a singular account within the reviews provided, it raises concerns about communication and trust between the veterinary staff and clients. Such experiences can lead to a tarnished image if not addressed appropriately. Additionally, while not inherently negative, the mention of challenging parking and a busy lobby could potentially detract from the overall customer experience, depending on individual circumstances and expectations.

Frequently asked questions about Ocean Avenue Veterinary Hospital

Is Ocean Avenue Veterinary Hospital equipped to handle veterinary emergencies?

Yes, OAVH is capable of handling various veterinary emergencies, as evidenced by clients' testimonials regarding quick and professional emergency care, including urgent surgery and prompt treatment for acute conditions.

Do the veterinarians at OAVH communicate clearly about the treatment options and costs?

Most clients report positive experiences with veterinarians at OAVH regarding clear communication of treatment options and costs, emphasizing transparency and understanding of financial considerations.

Is it possible to secure timely appointments at OAVH, and is the check-in process efficient?

Clients frequently mention the ability to schedule timely appointments and appreciate the efficient check-in process, facilitated by an online system and a quick turnaround time for seeing the vet after arrival.

What are customers saying about Ocean Avenue Veterinary Hospital

Ocean Avenue Veterinary Hospital
Ellie Cohen
5-Star
3 weeks ago
Just left the vet, extremely satisfied with the whole team! Front desk girl was amazing at recognizing the emergency and the whole team involved- vet technician and veterinarian were so extremely patient and nice. We really have had bad experiences from other vets in SF. So this was a pleasant surprise. We have a 20 year old dog and we do everything in the world to take care of him so it's nice they understood us Thank you ocean vet hospital !
Ocean Avenue Veterinary Hospital
Julie Kim
5-Star
3 weeks ago
My kitten had an accident and broke his femur/hip and needed FHO surgery. We had the added stress of it being Christmas Eve and called around to various vet hospitals in the area before finding OAVH. I got in touch with Nikki who was so friendly, thorough, and transparent about pricing/process. They were able to fit us in on the 26th and all went smoothly with my kitten’s surgery. It’s now been 5 weeks since the surgery and he is good as new jumping and playing as if nothing ever happened. Of course vet surgery is never cheap but their price was lower than the other hospitals I spoke to. My kitten and I are so grateful for Nikki and the doctors at OAVH and would highly recommend them to care for your furry companions!
Ocean Avenue Veterinary Hospital
Sahar
5-Star
2 weeks ago
The vet lied about his own policy and refused to prescribe medication for our cat in an attempt to make more money. We had to go elsewhere and pay vet fees twice. We took our cat in for suspicion of ringworm. The vet recommended a UV light test that he could do on the spot, and he said that if the light test were positive he would go ahead and prescribe medication because the chance of false positive is very low. We got the test immediately, and it came back positive. Lo and behold, the vet comes back and says never mind, he won't prescribe medication until we pay for a second test and wait 10 days for its results to come back. Paraphrase of the conversation that ensued: Me: "So you changed your mind about your own policy and you want us to let the cat get sicker for the next 10 days and infect our other cat even though there's a 99% chance she has ringworm?" Vet: "Precisely. Would you like to go ahead and pay $110 for the culture?" We went to another vet, who did the same test and prescribed meds immediately. She started to get better immediately. I don't want to think what would have happened if we'd let her go untreated another 10 days like this unethical vet wanted.
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About Ocean Avenue Veterinary Hospital

Vets

Ocean Avenue Veterinary Hospital is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Dr. Shikher Singla has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our San Francisco veterinary team.

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