The overall sentiment toward NU Car Rental is highly negative, with reviewers describing persistent issues around hidden fees, poor customer service, and questionable business practices. Many customers recount being required to purchase expensive, undisclosed insurance, encountering unclean or malfunctioning vehicles, and dealing with confusing virtual agents rather than staff in person. While a few acknowledge being drawn in by low advertised prices, they express frustration when final costs soar well beyond initial quotes due to unexpected charges and deposits.
Frequent themes include non-transparent pricing models, dissatisfaction with insurance requirements, and problems with vehicle quality—specifically cleanliness, mechanical reliability, and pest infestations. The check-in process is often highlighted as lengthy and impersonal, especially with remote agents and crowded waiting areas. There is also significant concern regarding deposit returns and pressure to purchase additional services, such as toll packages or unneeded extra insurance.
Based on this feedback, NU Car Rental has a poor reputation among customers in locations like Florida and Texas. Reports of negative experiences outnumber any positive remarks, and trust is undermined by perceived dishonesty and operational inconsistency. Prospective renters in these regions are uniformly cautioned by reviewers to seek alternative car rental providers due to the prevalence of unresolved issues.
Frequent themes include non-transparent pricing models, dissatisfaction with insurance requirements, and problems with vehicle quality—specifically cleanliness, mechanical reliability, and pest infestations. The check-in process is often highlighted as lengthy and impersonal, especially with remote agents and crowded waiting areas. There is also significant concern regarding deposit returns and pressure to purchase additional services, such as toll packages or unneeded extra insurance.
Based on this feedback, NU Car Rental has a poor reputation among customers in locations like Florida and Texas. Reports of negative experiences outnumber any positive remarks, and trust is undermined by perceived dishonesty and operational inconsistency. Prospective renters in these regions are uniformly cautioned by reviewers to seek alternative car rental providers due to the prevalence of unresolved issues.
Read more
