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Northwest Veterinary Specialists Reviews

Rated 4.8 based on 567 Reviews

Vets in Runcorn

Delamere House, Ashville Point, Beechwood, Sutton Weaver, Runcorn WA7 3FW

Published on
September 11, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Northwest Veterinary Specialists's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Northwest Veterinary Specialists?

kept informed all the way through

such a positive experience

well looked after

so kind and helpful

professional and caring staff

can't do enough to help

so efficient

very caring from entering the building to leaving

warm and approachable

could not have been kinder

Trustguide extracts key phrases from reviews about Northwest Veterinary Specialists and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 567 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Northwest Veterinary Specialists's publicly available reviews View source

Louise Timmis rated Northwest Veterinary Specialists 5 stars
4 months ago
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From the moment I ran in with my 10 week old puppy to the moment we left I felt safe in the knowledge he was going to well cared for. Gaynor on reception welcomed me with a hug and a cup of tea, which was much needed after a stressful scary journey. We were kept informed all the way through by Luca and the team, seeing photos of our puppy was so reassuring. Thankful he should make a full recovery which I have no doubt was due to the care he received. Thank you from the bottom of our hearts. Louise, Dave and Bobby 🐾
Jen Jenkins rated Northwest Veterinary Specialists 5 stars
a month ago
From the reception team to the vets, we truly felt in safe hands throughout our visit. After a string of difficult experiences with our previous vets - including missed findings and misdiagnoses - it was such a relief to be given clear answers and a plan moving forward. We saw Selena, who was incredibly kind, non-judgemental, and thorough. She made me feel both seen and heard, and explained everything in a way that was easy to understand. The nurse who discharged us was also wonderful - so patient and happy to go over things (more than once!) to make sure we felt confident leaving. As the owner of a reactive dog, I’m sadly used to facing prejudice and judgment. Dougie has been labelled as “too barky” or “a bit much” before, but your team embraced his quirks and energy without hesitation. It meant the world to feel so supported and understood. The only thing I’m still waiting on is a copy of the report, which I’ve chased a couple of times - but as it’s been less than a week, I completely understand these things can take a bit of time. Thank you again for everything - it was such a positive experience for both of us.
Katie rated Northwest Veterinary Specialists 5 stars
a month ago
A great experience at NW vet specialists. Mabel came to see Ed and the team after having a failed operation to rectify an operation when she was 1 year old. Needless to say I was fearing the worst after the experiences we have had. Ed was hopeful a TPLO would work and spent time checking this would be best for her due to her history. As a very over protective dog mum I was understandably anxious about another operation however Mabel was well looked after and was soon home for her recovery journey. We had to attend due to a wound issue and they promptly admitted her for the day and looked after me very well whilst I waited for her. The team have been on hand on the phone when needed for reassurance and the ladies on reception are absolute gems. Mabel is making steady progress and has her spark back after so long struggling. And all being well she will fully recover and be back to her 5am wake ups for her morning long walk. I wish we had been under your care years ago !

Reviews Summary

Overall, feedback for Northwest Veterinary Specialists is strongly positive, with reviewers regularly highlighting the team's compassion, professionalism, and clear communication throughout the veterinary care process. Customers frequently praise individual staff such as receptionists and vets for their attention, warmth, and willingness to keep pet owners updated. Minor criticisms are present, such as occasional delays in paperwork or waiting for reports, but these are often described as understandable or minimal.

The most common themes across reviews include detailed explanations of treatment plans, transparent discussion of costs, and regular updates on pets’ wellbeing during stays. Clients point to efficient handling of insurance claims and logistical matters, with several remarks on the clean, welcoming facilities. Many mention that the team is patient and particularly accommodating to anxious owners and pets with unique needs, emphasizing a non-judgmental approach.

In summary, Northwest Veterinary Specialists is regarded as a highly reliable and caring provider of advanced veterinary services in the region. Trust is reinforced by ongoing progress reports, transparent communication, and effective collaboration with pet owners. The clinic’s reputation in the community appears to be built on professionalism and consistent, compassionate care by all team members.
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Frequently Asked Questions About Northwest Veterinary Specialists

Will I receive regular updates on my pet’s condition during their stay?

Yes, reviewers note that Northwest Veterinary Specialists provides frequent updates and even photos during a pet’s stay. Staff are proactive in communicating treatment progress and outcomes to keep owners reassured throughout the process.

Does Northwest Veterinary Specialists handle insurance paperwork directly?

According to customer feedback, Northwest Veterinary Specialists manages insurance claims directly for their clients, which helps reduce stress for pet owners during treatment and reduces the need for owners to handle paperwork themselves.

How transparent is the clinic regarding costs and treatment plans?

Reviewers report that options, costs, and treatment plans are communicated clearly from the outset, with staff explaining available procedures and keeping owners informed throughout the process. Transparency is consistently noted as a strength of the clinic.

About Northwest Veterinary Specialists

Vets
Northwest Veterinary Specialists is a veterinary referral centre providing advanced medical and surgical services for pets. The company operates within the veterinary healthcare industry, serving pet owners whose animals require specialized diagnostics, surgeries, and treatment plans, typically following referral from primary care veterinarians. Services are delivered at a dedicated facility.

The company operates with a multidisciplinary team including vets, nurses, receptionists, and support staff. Processes emphasize thorough diagnostic workups, regular communication with pet owners, and handling of clinical administration such as insurance paperwork and discharge instructions. Facilities are structured for both consultations and inpatient care, with a focus on clear treatment planning and maintaining a welcoming, clean environment.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.