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Mortgage Advice Brokerage Ltd
Mortgage Advice Brokerage Ltd

Mortgage Advice Brokerage Ltd Reviews Summary

Mortgage Broker | Glasgow

What do customers say about Mortgage Advice Brokerage Ltd?

As of Feb 29, 2024, 108 customers have reviewed this business and rated it 5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 29, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
108
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Mortgage Advice Brokerage Ltd's customer reviews analysis

Evaluating Mortgage Advice Brokerage Ltd based on recent customer reviews reveals a generally robust reputation, particularly in guiding customers through the complexities of obtaining a mortgage. The company's advisors, notably George, David, and Evan, have been commended for their dedication to thorough communication, responsiveness, and ability to manage stressful and time-sensitive situations effectively. These key personnel are mentioned for offering personalized, patient, and supportive service, especially to first-time buyers. Notably, George is frequently acknowledged for his consistency over multiple transactions, suggesting a long-term satisfaction among returning clientele. While most reviewers express gratitude for supportive guidance and successful outcomes, there is a contrasting narrative surrounding one of the advisors, Carol-Anne, who is described as unhelpful and unprofessional by a dissatisfied customer. This anomaly in service perception indicates room for improvement in customer interactions. Trends in positive feedback highlight the brokerage's capability in handling varied and challenging mortgage scenarios, maintaining effective communication, and delivering timely resolutions.

Positive Feedback

Positive customer experiences with Mortgage Advice Brokerage Ltd frequently underscore the professionalism, responsiveness, and personalized advice provided by its advisors. Customers with complex situations, such as self-employment or having an overseas partner, emphasize the tailored support and extra effort made by advisors to overcome additional hurdles in the mortgage process. The ability of advisors like George and David to keep clients informed and reduce stress contributes to a sense of confidence and trust. Long-term customers express satisfaction with consistent, high-quality advice over the course of multiple transactions spanning decades. First-time buyers particularly commend the clarity and patience in explanations, contributing to informed decision-making and a smoother acquisition process. These positive reflections suggest that the brokerage typically delivers an efficient and informative service that aligns with client expectations and financial needs.

Concerns and Threads

Despite overwhelmingly positive sentiments, Mortgage Advice Brokerage Ltd's customer feedback does convey notable criticisms centered on the customer service quality of specific advisors. Carol-Anne, in particular, is singled out for a distinctly negative experience, with reports of her being perceived as abrupt, rude, and lacking timely communication. This negative interaction starkly contrasts with the more common narratives of patient and supportive service, hinting at inconsistencies in the customer service quality among the firm's advisors. Such negative experiences suggest a need for evaluation and potential training or procedural adjustments to ensure that all customers receive the uniformly high standard of service suggested by the majority of the reviews.

Frequently asked questions about Mortgage Advice Brokerage Ltd

What experience do clients typically have with Mortgage Advice Brokerage Ltd as first-time buyers?

First-time buyers often report a very positive experience, highlighting the brokerage's patience, clear communication, and diligent support throughout the mortgage process.

Are the advisors at Mortgage Advice Brokerage Ltd able to handle complex mortgage situations?

Yes, many reviewers have attested to the advisors' expertise in managing complex mortgage scenarios, including those involving self-employment or international aspects.

Is there consistent customer satisfaction with the services provided by Mortgage Advice Brokerage Ltd?

While the majority of feedback indicates long-term consistent satisfaction, especially with specific advisors like George and David, there are infrequent reports of unsatisfactory interactions that suggest room for enhanced consistency in customer service quality.

Recent customer reviews and testimonials for Mortgage Advice Brokerage Ltd

Mortgage Advice Brokerage Ltd
Kirsty McCrorie
5-Star
2 months ago
I couldn’t recommend George more highly! He was absolutely fantastic when it came to helping me secure a mortgage for my first property. He made the process seamless, as a first time buyer he kept me informed at each stage and helped me through every step of the process. Incredible advisor and I couldn’t be more grateful for his help
Mortgage Advice Brokerage Ltd
Shona C
5-Star
6 months ago
My partner and I were first time buyers in 2021 and had a fantastic experience with George Williamson. He kept us informed, was incredibly responsive, and was patient with all of our many questions. George took the the stress out of getting my first mortgage. He gave great advice to enable me to make the right decisions. Have used George again this year when buying our second home and the experience was just as good as the first time round Would highly recommend and look forward to dealing with George again when our mortgage deal comes to an end in a few years time
Mortgage Advice Brokerage Ltd
Daniel Coley
5-Star
4 months ago
We approached David to help us with our remortgage. Admittedly, we hadn’t given him a lot of time before our previous mortgage moved to a variable rate. But impressively, David managed to find us a great new mortgage, organised everything for us and got it all agreed and sorted within 4 weeks. We couldn’t be happier with the service and would sincerely recommend his services.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
108
reviews
Excellent
Good
Average
Fair
Poor

About Mortgage Advice Brokerage Ltd

Mortgage Broker

We provide independent advice for mortgages and insurance

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