Midland Cleaners

Midland Cleaners Reviews Summary

Cleaning Services | Birmingham

What do customers say about Midland Cleaners?

As of May 02, 2024, 36 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

professionalism and attention to detail

Did a brilliant clean

Very professional service

exemplary service

impressed with the quality

excellent cleaners

Very efficient and clean

Excellent work

exceptional end of tenancy cleaning service

very unpleasant inconvenience

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
May 2, 2024
Last updated
May 2, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
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Midland Cleaners's customer reviews analysis

Midland Cleaners has generally garnered positive reviews, with clients praising their professionalism, efficiency, customer service, attention to detail, and the quality of cleaning services provided. The feedback repeatedly commends the company's prompt arrival and ability to leave homes in an impeccably clean state. Additionally, the company's pricing is perceived as competitive, and the flexibility in scheduling, including handling last-minute requests effectively, is highly valued by customers. However, there is an isolated incident indicating a potential concern related to scheduling reliability, where a customer experienced cancellations and communication that was perceived as unsatisfactory. This single negative occurrence suggests an area where Midland Cleaners may need to evaluate and improve to maintain its overall strong reputation.

Positive Feedback

Key positive aspects identified from customer feedback about Midland Cleaners include an emphasis on exceptional professionalism and the provision of efficient cleaning services. Customers have experienced services that exceed expectations, as the cleaners demonstrate thoroughness in their work without requiring supervision. The company is celebrated for their promptness, both in terms of responding to inquiries and in keeping to scheduled cleaning times. Moreover, the staff, particularly individuals named Josh and Lyndon, have been acknowledged for their excellence and customer-oriented approach. The provision of end of tenancy cleaning, including additional services such as steam cleaning and oven cleaning at competitive prices, also stands out as a significant advantage. These positive elements collectively contribute to a strong customer service ethos and foster trust and loyalty among clients.

Concerns and Threads

Despite many positive reviews, Midland Cleaners' reputation is not without blemish. A key negative aspect centers around a reported instance of poor scheduling and communication. A customer highlighted an experience that involved a last-minute cancellation due to weather and traffic conditions, which they found particularly inconvenient and unprofessional. The lack of an adequate apology or compensation compounded the customer's dissatisfaction. This incident reflects negatively on the dependability of Midland Cleaners and suggests a possible need for better anticipation of issues that could lead to service disruption, as well as improved crisis management and client communication strategies to minimize the impact of such events on customers.

Frequently asked questions about Midland Cleaners

What kind of cleaning services does Midland Cleaners provide?

Midland Cleaners offers a range of cleaning services, including general home cleaning, end of tenancy cleaning, and additional services like steam cleaning of carpets and oven cleaning.

Is Midland Cleaners able to handle last-minute cleaning service requests?

Yes, Midland Cleaners has shown the ability to handle last-minute requests effectively, with customers noting the company's responsiveness and flexibility in scheduling such services.

What can I expect in terms of customer service when dealing with Midland Cleaners?

Customers can expect professionalism, efficiency, and attentive customer service from Midland Cleaners. The staff is often noted for their punctuality and thoroughness in cleaning, as well as their friendly and helpful attitude.

Recent customer reviews and testimonials for Midland Cleaners

Midland Cleaners
Mohammed Arif
a month ago
Midland Cleaners is an absolute gem! Their professionalism and attention to detail truly set them apart. From the moment I contacted them, their customer service was exceptional. The cleaning team arrived promptly and worked efficiently, leaving my home sparkling clean. I was thoroughly impressed with the results! I highly recommend Midland Cleaners to anyone in need of top-notch cleaning services. They've definitely earned my trust and loyalty.
Midland Cleaners
Vicki Coughlan
a month ago
Did a brilliant clean reliable and on time. Was competitively priced. I would recommend and I will look to use them again in the future.
Midland Cleaners
Jeremiah White
a month ago
Very professional service reliable and efficient great job lads thanks again
Read all reviews

About Midland Cleaners

Cleaning Services
**Established in 2011, Midland Cleaners: Where Expertise Meets Excellence** Welcome to Midland Cleaners, founded by Joshua White in 2011 to redefine cleanliness standards. With a commitment to excellence, we deliver impeccable cleaning services for businesses and homeowners alike. Our dedicated team, led by Joshua, ensures precision and efficiency in every cleaning task. Experience the Midland Cleaners difference today.