Long Distance & Out of State Movers Mayzlin Relocation Reviews

Excellent moving company. I had them assist with a cross country move. They have been organized, easy to work with, and reliable so far. Darren was who I spoke with on the phone to run through an estimate. The price was competitive with other non-brokered moving companies. Anastasia called me on the phone to confirm my move details, number of boxes, address, final price estimate, etc. about 1 week in advance of the move. Sam, Kany, and Miran came to pack up my 1 bedroom apartment and had my stuff in the truck in a little more than 1hour. Sam put stickers on everything and carefully counted and documented the number of boxes. Kany and Miran carefully wrapped my tv and mirrors and furniture to ensure safe transport. The price was transparent and reflected what we discussed by phone. I had no surprises when they came to pick up my stuff. I expect to receive my items in 2-3 weeks and will report back after I receive them, but I feel confident that all items will be accounted for and in good condition based on how organized they were and how carefully they moved my items. Update: I had a wonderful experience with pickup but a horrible experience receiving my items. Mike from Mayzlin Relocation texted me the day before arrival notifying me that he would be coming between 4 and 7 pm. The following day, I did not hear from him by 2:30 pm so I messaged and he confirmed he would arrive at 7:30 pm. He showed up at around 8 pm and updated me around 7:30 that he would be later than planned due to traffic. Upon arrival, he walks up to my apartment unit and tells me the distance for long haul carry is an additional $300 for being at least 375 feet. After I requested he show me his measurements for long haul carry, he argued with me that my method of measurement was inaccurate while he measured with his size 9.5 men’s shoe using footsteps. He states he did not have a measuring tape. I requested we remeasure together, which confirmed the overestimation by 150 feet or $150 in incorrect overcharges. After he started arguing and he requested to review the math 3-4 times, I demanded my money back. I explained another time the actual distance and evidence of him overcharging me after he didn’t measure the distance at all - I know because we walked in together. He apologized and gave my money back. One box is missing and an additional 15 boxes are damaged. When I inquired about the condition of my boxes, he dismissed my concern telling me that while the boxes were damaged, the items in them may not be. He started talking to my male friend who came to help me unpack and is not the customer. He attempted to condescend to me when he had been blatantly careless and making mistakes. He then attempted to deny the extent of the damage so we counted the damaged boxes together. He agreed it was 15 damaged boxes. He dumped all of my furniture in my living room and did not set up my bed frame or any items that were disassembled on pickup. The two gentleman who arrived in a pickup truck to help with moving boxes apologized for the condition of the boxes and encouraged me to check all of the fragile ones that were visibly deformed and dented. After apologizing, they explained that they did not know what happened en route because they were hired on Craigslist one hour prior to the job. I called Darren, the man who I originally booked the job with and left a voicemail just before 9 pm requesting a call back to discuss the move experience and condition of my boxes. As I was requesting mike to leave, he started ripping though some of the unpackaged items looking for his blankets. He didn’t bother ensuring all of my items were delivered and didn’t cross reference with the packing sheet given at the pick up. While the pick up was organized and amazing, the drop off was the worst moving experience I could imagine. I have not heard back from Mayzlin yet, but I would never use them again and would encourage others to look elsewhere for cross country moving needs.

To quickly summarize my review, this has been the worst moving experience I have ever had. Pushy sales tactics, inflated estimates, poor communication, careless movers, and extra fees at every turn. I paid way too much for a stressful, disorganized move with property damage and zero accountability. Save yourself the headache, go with another company. I couldn’t even fit all the things that went wrong into this review and had to shorten it. I don’t usually write reviews, but this experience was bad enough that I feel obligated to warn others. There were multiple points where I genuinely wondered if I was being scammed, especially with their odd payment terms and inability to reach anyone on the phone for help. The problems began with the estimate. The reps are aggressive salespeople who flood you with calls and pressure you to commit quickly. Their price per cubic foot was $1.25 higher than competitors, but they convinced me I was getting a deal from a discount. Joseph V., who promised to be my main contact, vanished after that first call. Despite removing my bed from the inventory, I ended up paying $300 more than the original estimate. Their cubic foot estimates are wildly inflated—boxes labeled 4 cu ft were counted as 5, and my 19 cu ft dresser was listed as 35. I meticulously measured everything overestimating to be conservative and still came out 200 cu ft under their quote. That’s a $1,400 difference. On the quality assurance call, my spreadsheet was mostly ignored. I couldn’t update my inventory ahead of time, so we had to go line-by-line through their outdated list, making it easy to “miss” things they'd later charge extra for. With the call just 3 days before the move, canceling would’ve meant losing my deposit and scrambling for another option—while still paying 35% upfront. My move was scheduled for March 21. Dispatch said I was the first job of the day, arriving 8-11 a.m. They showed up at 12:30 p.m. with a huge truck to move what took a van last time. I was told it would take 3 hours. It took them over 8 hours to load my 1-bedroom apartment. They left items unattended in a public courtyard, blocked walkways, and tracked dirt throughout the apartment. I had to help move items myself to finish before dark. They damaged a light fixture, scratched walls, and treated the job like amateurs. After pickup, I was unable to get someone on the phone to voice my concerns or even get a delivery date. I finally got someone on the phone March 23, who said dispatch would call Monday. But after leaving a 1-star review in their feedback system, I got a call within hours. They delivered on March 26 with the same two-person crew. I helped again just to speed things up. I had prepaid long carry fees but was charged even more at drop-off, even though I did 90% of the long distance carrying. Items were reassembled poorly: a desk panel was damaged, and the bed frame was left dangerously loose, with more than half the bolts not tightened. As for damage, one nightstand was completely destroyed. Rather than report it on their forms, they tried to hide it behind boxes and it wasn’t discovered until after they left. Other furniture had scratches and chips, too. Now I get to deal with their claim process, which I expect to be slow and ineffective like their service. At this point, I’m less angry and more disappointed. High-pressure sales tactics, careless movers, and a total lack of accountability, nothing about this move was easy or professional. I paid thousands for stress, damage, and terrible service. The fact that Mayzlin still has good reviews baffles me. Move with anyone else