Read AnyVan 13211 Reviews Summary 2025

Daniel Barry rated AnyVan 1 stars

6 days ago

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Do not use this company. AnyVan is essentially a middleman that outsources your move to third-party movers, and takes no responsibility for what happens. We experienced extensive damage to both our property and belongings due to the careless handling of the movers who were extremely rude. We submitted a claim the same day, yet it took over 4 weeks just to receive a response. After all that time, AnyVan offered a laughable £80 in compensation, despite the damages amounting to thousands of pounds. Their customer service is dreadful – slow to respond, dismissive, and unwilling to take ownership of the issue. Once they have your money, you're essentially on your own. This company is a scam-like operation, profiting while leaving you to deal with the consequences of unprofessional subcontractors. Do yourself a favour and look anywhere else. AnyVan is an awful company

Ryan E rated AnyVan 1 stars

a month ago

Positive: Removal men were on time and polite and courteous throughout. Negative: I paid extra for the packing service and as part of the packing service, they removed all items from the chest of drawers such as clothes and packed them in boxes. This meant a whole load of extra unpacking work for me to put the clothes back. It would have been so much easier to transport the clothes left in the drawers. This also meant the boxes quota was filled quickly and with no more boxes left for other items I had to pay an extra £100 cash to the removal men. There were some items not in the inventory, which I accept. However some items could have gone in the boxes that were used unnecessarily. I paid them £100 in cash as they said it would be cheaper than paying extra through AnyVan. I do feel ripped off by paying the extra money because from my perspective, the boxes were used to pack items that didn't need to be packed in boxes. Boxes were packed with very little care and items were mixed up together, which made unpacking a lot harder, for example: Kitchen equipment was mixed up with food. Shoes were mixed with baby toys Half a large box was taken up by a bag of shredded paper which I had no intention of taking. Four items were damaged which I have raised a separate claim for. In my opinion, the removal weren't experienced professionals. AnyVan will use absolutely AnyOne for home removals. I would not recommend for home removals.

Rez Mg rated AnyVan 1 stars

a month ago

If I could give them a zero-star rating, I would. AnyVan was 5 to 6 hours late from the promised time. Later, when we asked AnyVan to disassemble our items, they broke three Ikea cabinets during the process, which led me to disassemble our bed myself. Their workers even asked me for tools. They scratched our walls and our oak furniture, and they damaged the walls of our new property. One of their workers begged us not to complain because AnyVan would punish them financially, while the company itself would not suffer any consequences. I opened a complaint case, and it took them two months to say that I should get them a quote for the damages. After I provided the quote, they told me that two months ago they had decided they could not offer more than £250.50, when the quote for the damage was £1700 approx. They said if I was happy with that amount, I could accept it; otherwise, the option to keep the case open was still available. I asked if they could provide their final response so I could take the matter to the Ombudsman, but they explained that they are not regulated as a business, so their cases cannot go to the Ombudsman. Dealing with them has been very frustrating. Feel free to use their services, but be aware that they engage in fraudulent practices and will not fulfill their promises..