Pickfords Reviews

Customer reviews for Pickfords Removals highlight a mixed overall sentiment in both domestic and international moving services. Reviewers consistently note positive experiences with individual staff members, particularly those who manage packing and loading, citing their efficiency, friendliness, and willingness to go the extra mile. However, critical feedback is also apparent, especially regarding handling of claims, delays in delivery, and communication lapses post-move.

The most frequent praise centers on the professionalism and effort shown by crews like Darren, Elias, Neil, Steve, and Tristan, whose attention to detail and commitment to completing challenging jobs receive recognition. Conversely, recurring concerns include prolonged delivery times—particularly on international moves—problems with insurance processes, damage to belongings, disorganized packing, and additional uncommunicated charges. Customers also mention difficulties in initial contact and sales interactions, which impact the overall perception of reliability.

In summary, Pickfords Removals is regarded as delivering strong in-person moving and packing services, especially in London and for complex moves, but faces significant criticism in post-move support, claims handling, and long-haul logistics. This mix of strengths and shortcomings defines their local reputation.

Pickfords Removals provides relocation and moving services for individuals and businesses, handling both domestic and international shipments. Their core business involves packing, transporting, and storing household and office items, including optional services such as insurance coverage and assistance with customs or logistics for cross-border moves.

The company operates via a team-based approach, dispatching crews to customers’ locations to pack and load belongings. Processes include quoting, insurance evaluation, packing, handling, transportation, delivery, and, where required, unpacking. Services are coordinated through regional branches and supported by a central claims and customer service team.