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U-Pack Reviews

Rated 4.6 based on 102 Reviews

2135 O'Toole Ave, San Jose, CA 95131, United States

Removal Companies San Jose

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

The overall sentiment toward UPack’s moving service is strongly positive, with reviewers regularly highlighting smooth booking processes, reliable delivery, and consistent communication. Many customers mention positive experiences with staff, such as friendly drivers and knowledgeable phone agents, contributing to stress-free moves both locally and across long distances. Minor criticisms address delivery timeframes occasionally exceeding estimates and some logistical points, like weekend unavailability for pickups.

A recurring theme across several locations, from California and Hawaii to Chicago and Canada, is the reliability and transparency UPack offers. Customers note punctual scheduling, accurate quoting, and an absence of hidden fees. The adaptability of their Relocube system, flexibility with order changes, and practical advice on packing stand out. Repeat business is mentioned, reinforcing trust in both pricing and service execution, and a few reviews specifically praise staff for proactive solutions, such as helping purchase necessary accessories.

Overall, UPack is viewed as a reputable and dependable moving and relocation provider, particularly for long-distance and interstate moves in North America. Its reputation in cities like Chicago and regions such as Canada and Hawaii is boosted by straightforward pricing, helpful staff, and a practical, customer-first approach. The company is favored by those seeking transparent, efficient moving solutions without extensive add-ons or complications.
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What Customers Are Saying About U-Pack?

customer service people were great

the experience exceeded my expectations

communication with their team is great

agents were friendly and knowledgable

went out of his way to help us

Customer service was professional and very helpful

professional communication, great, clean!

Excellent service, on time pick up and drop-off

service was impeccable on both ends

the best customer service you could ask for

Trustguide extracts key phrases from reviews about U-Pack and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of U-Pack's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

U-Pack Ratings

5

As of Based on 102 revies as of Jul 25, 2025

U-Pack Score

90%

As of Based on 102 revies as of Jul 25, 2025

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Customer Reviews

As of Jul 25, 2025, 102 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of U-Pack's publicly available reviews View source

Kathryn Hayes rated U-Pack 5 stars
a month ago
Working with Upack was the easiest thing about our move from CA to HI. Their customer service people were great. We had to change the date - twice - and there was absolutely no problem with it. The container was ready for us when we arrived to pack it in CA. In Hawaii the crate was delivered to our condo complex without any problems at all. I heard all these horror stories about shipping to Hawaii. But, for us it was the easiest part of our whole move. Our Upack container arrived in just slightly over three weeks. I was talking to someone who shipped with another company in April and her crate is still not here!
Ritesh Thakur rated U-Pack 5 stars
2 months ago
Highly Satisfied with My UPack Relocation Experience After comparing quotes from PODS, iPackRat, and U-Haul, I chose UPack for my move — and I’m very glad I did. I selected the Relocube option, which turned out to be more than sufficient for my one-bedroom apartment. In fact, even after loading all my belongings, the top half of the container remained empty. The entire process was seamless: the container was dropped off and picked up on schedule in California, and then delivered and retrieved on time in Chicago. Every driver I interacted with was courteous and accommodating, ensuring the container was placed exactly where and how I requested. Most importantly, the move was damage-free — not a single item had shifted during transit. Everything arrived exactly as packed. The experience exceeded my expectations. Thank you to the entire UPack and ABF Freight team for making this move stress-free. Special appreciation to all the drivers involved in drop-offs and pickups at both locations. P.S. I hope this feedback also reaches the Illinois UPack team — they deserve recognition too.
ray ng rated U-Pack 5 stars
2 months ago
Great cube moving service provider. This is my 2nd time using upack moving company to move from state to state. Each time, i reserved 1 relocube, enough to fit a full single room worth of stuff in it. As long as you know how to organize, you can pack plenty of stuff into their 1x relocube, but it doesnt hurt to get more than 1 if need be, if you are moving 2-3 rooms worth of items. I’ve done my researched and found them to be fair in price and communication with their team is great for both times. Definitely will use them again in the future, either long distant or local move. Advice - pack enough into the cube so its tightly packed so items wont move or rattle within. It wont be their fault if items get damaged during their transit.

Frequently Asked Questions About U-Pack

Are there extra fees beyond the quoted price with UPack?

No, reviews consistently state that UPack charges exactly what they quote, with no hidden fees or unexpected extra costs. Some customers even reported their final cost was lower if they didn’t use all the reserved space.

Can I change my moving date or order extra Relocubes if needed?

Yes, reviewers mention that UPack is flexible with date changes and can provide additional Relocubes if customers discover they need more space than originally planned. Communication for order modifications is straightforward.

Does UPack offer weekend pick-up and drop-off?

No, UPack does not offer pick-ups or drop-offs on weekends. Customers should plan accordingly and be aware that both Saturday and Sunday are excluded from service days for these activities.

About U-Pack

Removal Companies
UPack provides moving and relocation services across the United States and Canada, specializing in containerized moves for both personal and household goods. The company offers cost-effective options for those relocating between states or provinces, including self-loading container units (Relocubes) transported to destination points via commercial freight services.

UPack operates on a flexible, customer-driven model: clients load their own containers, which are then picked up and shipped on prearranged schedules. The company emphasizes transparent pricing, reliability, and accessible customer support, with several service options available for both direct delivery and terminal-to-terminal arrangements.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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