The overall company reputation of Late Night Pharmacy and Opticians, based on recent reviews, appears to be largely positive, particularly due to their accommodating hours and willingness to assist customers in urgent situations. There are positive mentions of the staff being friendly, efficient, and going above and beyond to provide exceptional service, even during off hours such as late evenings, bank holidays, and even Christmas Day. Crucially, the pharmacy's attentiveness and diligence in handling prescription issues are commended, reflecting a strong commitment to customer care. The pharmacist's actions, such as noticing incorrect dosages and engaging directly with medical professionals, have been crucial in fostering trust and high regard among customers. However, concerns have been raised about inconsistent phone availability, stock issues creating anxiety for customers, and seemingly unprofessional pricing practices requiring haggling, which detracts from the overall customer experience. These operational challenges could be limiting factors in the perception of the company's efficiency and professionalism.
Key positive themes from customer feedback on Late Night Pharmacy and Opticians include the staff's helpfulness and professional attitude. Reviews consistently acknowledge the accommodating nature of service, praising the pharmacy's operational hours that cater to late-night needs. For example, staff have been described as warm and proactive, with specific instances of commendable assistance during holidays and non-operational hours for urgent medication needs. The personalized attention customers receive, even when other patrons are present, has been noted as exceptional. Moreover, the pharmacy's ability to notice and rectify prescribing errors reflects a significant commitment to patient safety and adds to their positive reputation. The staff, including Mosan, seem to be recognized for their commendable communication skills, problem-solving abilities, custorier satisfaction, and for creating a comfortable environment conducive to addressing medical needs effectively.
Despite many positive aspects, Late Night Pharmacy and Opticians has garnered some criticism. A recurring issue mentioned by customers is the difficulty in reaching the pharmacy by phone, with reports of the line being perpetually busy, creating inconvenience and anxiety for those reliant on timely medication. Furthermore, stock availability appears to be a pressing concern, with customers frequently finding medications out of stock, potentially affecting patient trust and continuity of care. Perhaps most troubling are the reported experiences regarding pricing practices that seem highly unprofessional, including the need for a customer to haggle over prescription costs. This not only undermines the image of the pharmacy as a professional healthcare provider but may also raise ethical questions about pricing transparency and consistency.
Yes, the staff are praised for their responsiveness and willingness to help, even during late evenings, on bank holidays, and on special days like Christmas.
Most feedback is positive about obtaining prescriptions, with pharmacists taking active steps to rectify any issues. However, there are some concerns about medication stock levels and occasional trouble with prescription pricing.
Some customers have reported difficulty in getting through to the pharmacy, often finding the phone line busy, which has been a source of frustration and anxiety for those needing timely service.
Pharmacy services.Optician services available Mon-WedCollection and delivery for those on regular itemsPCR and antigen testing for travelHajj/Umrah vaccinationsCOVID vaccinations on clinic daysWe are open on bank holidays from 12pm-10pmCall us on 0121 454 4466 to arrange
