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Kings Pharmacy And Opticians Reviews

Rated 4.6 based on 56 Reviews

Unit 1, 1-3, Pershore Rd S, Cotteridge, Birmingham B30 3EE

Pharmacies | Birmingham

Published on
March 5, 2024
Last updated
March 13, 2024

Reviews Summary

Kings Pharmacy & Travel Clinic appears to provide polarized experiences to its customers, impacting its reputation both positively and negatively. A section of the consumers express a disappointing experience, primarily due to recurring issues with prescription management and perceived unprofessional attitudes, including complaints of receiving incorrect notifications about prescription authorizations and experiencing unapologetic responses from the staff. Conversely, there are multiple accounts of positive interactions, with customers praising the friendly, patient, and helpful service. The facility is commended for its convenience, including Saturday openings and the ability to receive multiple services in one visit. The presence of helpful staff, a range of products, and a welcoming environment are repeatedly highlighted. These contrasting experiences suggest that while Kings Pharmacy & Travel Clinic excels in certain customer service areas, there are significant inconsistencies that affect overall satisfaction.

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What Customers Are Saying About Kings Pharmacy And Opticians?

Trustguide uses AI to extract key phrases from reviews about Kings Pharmacy And Opticians and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Kings Pharmacy And Opticians's customers had a positive experience.

Positive
Neutral
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Kings Pharmacy And Opticians Ratings

1

As of Based on 56 revies as of Mar 05, 2024

Kings Pharmacy And Opticians Score

As of Based on 56 revies as of Mar 05, 2024

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Customer Reviews

As of Mar 13, 2024, 56 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Kings Pharmacy And Opticians's publicly available reviews View source

ziggysue rated Kings Pharmacy And Opticians 1 stars
a week ago
Finally leaving this pharmacist after several years of incompetence & a snotty pharmacist who can't wait to get you off the phone. Have no idea how it is award winning. Constantly texting me to tell me the doctor hadn't authorised my prescriptions. Then I call my doctors and am told the authorisations were sent over a week ago. Then I call the pharmacist to ask why I receiving texts about missing prescription authorisations when the actual prescriptions are ready in the pharmacists. This has happened at least a dozen times. The pharmacist never apologises. He actually sighed over the phone to me. I'm changing to another pharmacist. Should have done it years ago.
Orlando (orly4291) rated Kings Pharmacy And Opticians 1 stars
a month ago
These guys are the kindness and most friendly bunch of people, they have the most have amazingly patience and understanding, after having awful experiences at another pharmacy i decided to come back to my family pharmcy and will never move from here again (dispite me living in Harborne) they go out there way to help you and the team are such a friendy bunch its an absolute pleasure to attend here and pick up my medicaion. Thankyou!!!
Rob UnoMe rated Kings Pharmacy And Opticians 1 stars
a month ago
I look at reviews before I visit somewhere, just in case. I needn't have worried, this place is amazing. The Receptionist is a real Gem, don't ever leave please. I tried my local surgery, but thier only open surgery hous, & not open Sats. They do flu jabs. But King's do both, CV & F Jabs. If you work shifts & you need booster jabs etc., Thier open Sats. Yes, just walk in & get both at the same time! Service here is 10*. I'll be back next year. I reccomend this Chemist to any person who hasn't got time to go to two places, when you can get both at one, without an appointment. Wish all places were like this.

Frequently Asked Questions About Kings Pharmacy And Opticians

Does Kings Pharmacy & Travel Clinic offer services during the weekends?

Yes, Kings Pharmacy & Travel Clinic offers convenience for those with busy schedules by providing services such as vaccinations during Saturdays, enabling customers to receive treatments without requiring an appointment.

How is the customer service at Kings Pharmacy & Travel Clinic?

The customer service experience at Kings Pharmacy & Travel Clinic seems to vary. While there are numerous commendations for friendly and helpful service, there are also reports of issues, including a lack of proper communication and professionalism from some staff members, leading to frustration for some customers.

Can I get an eye examination and purchase glasses at Kings Pharmacy & Travel Clinic?

Yes, Kings Pharmacy & Travel Clinic includes an optician service known as Kings Opticians, where customers can have an eye examination and choose from a wide range of glasses with the help of attentive staff.

About Kings Pharmacy And Opticians

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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