Evaluating the reputation of Capsule through recent customer reviews presents a predominantly favorable image of the company, punctuated by some notable dissatisfaction. Customers repeatedly praise Capsule for its exceptional communication, helpful management of insurance issues, consistent medication availability, and the convenience of its delivery services. Moreover, the provision of a user-friendly app and the pharmacy's efforts in applying manufacturer coupons and securing discounts have engendered customer loyalty and appreciation. Positive experiences highlight the capability of Capsule to alleviate the stress associated with managing prescriptions for chronic illnesses and the overall ease of use of the service. However, a subset of reviews cites significant lapses in service, including delivery issues, especially on weekends, and unhelpful customer service encounters. Instances of technological failures and inadequate incident response measures have also been noted, leading to some customers reconsidering their continued use of Capsule's services. Thus, while Capsule has established a strong reputation, there's a clear need for addressing the operational deficiencies to maintain customer confidence.