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Boots Reviews

Rated 4.3 based on 2231 Reviews

Trinity, 1 Bond St, Leeds LS1 5EY

Beauty Salons Leeds

Published on
March 14, 2024
Last updated
June 15, 2025

Reviews Summary

Overall, the sentiment in reviews for Boots reflects a highly positive reputation, particularly for in-store interactions and the customer service provided by staff. Reviewers consistently note individual team members—such as Edouard, Meghna, Eve, Chara, Nathan, Ellie, and Hajra—for their attentiveness, patience, product knowledge, and friendly approach. While all feedback is favorable, most reviews focus on staff helpfulness rather than criticisms, with no major negative issues mentioned.

Common feedback includes appreciation for staff who provide personalized and knowledgeable assistance, whether guiding customers through product selections, making recommendations, or facilitating transactions and appointments. Recognition of large product ranges, well-organized departments, and specific experiences at branches such as Trinity Leeds are frequent themes. Praise is often aimed at specific named employees for outstanding service, indicating a culture of strong individual accountability at Boots.

Based on recent reviews, Boots stands out as a reliable beauty supply and pharmacy retailer known for remarkable staff and broad product selection—especially in locations like Leeds. The company’s strong reputation is underscored by repeated positive mentions of team members, suggesting it is highly regarded for in-store service in the UK retail sector.
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What Customers Are Saying About Boots?

warm and attentive help

incredibly helpful, knowledgeable, and genuinely kind

fantastic experience given to the customers!!!!

customer service was amazing

excellent level of customer service

very helpful

good experience 🥰

really helpful tips

great service from Hajra

smooth and pleasant

Trustguide extracts key phrases from reviews about Boots and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Boots's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Boots Ratings

5

As of Based on 2231 revies as of Mar 14, 2024

Boots Score

100%

As of Based on 2231 revies as of Mar 14, 2024

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Customer Reviews

As of Jun 15, 2025, 2231 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Boots's publicly available reviews View source

Yu Wang rated Boots 5 stars
3 weeks ago
I’m very grateful for Edouard(sorry for not sure if there is a final "d"), the customer advisor, for his warm and attentive help with my exchange. He was extremely patient, efficient, and made the whole process smooth and pleasant. Truly excellent service!
shivani chawariya rated Boots 5 stars
a month ago
I had a wonderful experience at Boots, all thanks to Meghna from the Liz Earle department(Trinity Leeds). She was incredibly helpful, knowledgeable, and genuinely kind throughout my visit. Meghna patiently guided me through the products, answered all my questions with confidence, and helped me choose exactly what I needed. Her personalised recommendations and warm attitude made the entire experience so smooth and enjoyable. Thank you, Meghna, for your outstanding assistance — you're truly an asset to the team
Oliwia Was rated Boots 5 stars
a month ago
There was a very very lovley and polite women in the L’Oreal section! She had dark brown hair with a cute spiky bun and like a wooden heart on her lanyard :) she was so sweet and gave me a great concealer colour recommendation which I have bought. I sadly didn’t get to know her name but she should definitely get a pay rise for the fantastic experience given to the customers!!!!

Frequently Asked Questions About Boots

Are Boots staff knowledgeable about cosmetic and skincare products?

Yes, according to multiple reviews, Boots staff and brand advisors regularly assist customers with product recommendations, guidance, and answering questions about cosmetics and skincare in various departments.

Do Boots locations offer appointment services for pharmacy products?

Yes, some Boots stores allow customers to book appointments for pharmacy services, such as contraception consultations, either online with an account or directly in-store with a staff member’s assistance.

Can customers expect assistance from specific brand specialists in Boots stores?

Yes, reviews mention experiences with staff from specific brands, such as Liz Earle or MAC, who provide tailored recommendations and expertise in their departments within Boots stores.

About Boots

Beauty Salons
Boots is a UK-based retail chain specializing in the sale of beauty, health, and pharmacy products. The company operates as an in-person superstore, offering an array of cosmetic, skincare, wellness, and pharmacy services to customers across its locations, frequently hosting branded concessions and in-store advisors.

Boots manages its stores by providing access to knowledgeable staff, dedicated brand representatives, and distinct product departments. Processes include in-store consultations, appointment systems via account creation, and guided product selection. Customers can shop both independently and with assistance, with all purchases and services processed directly in the physical retail environment.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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