Boots Reviews Summary

Rated 4.3 Star based on 2184 Reviews

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Overall Rating
Published on
March 14, 2024
Last updated
March 14, 2024

What do customers think about Boots?

The overall company reputation of Boots as reflected in the reviews indicates a positive customer experience with a broad spectrum of quality products and commendable customer service. Customers highlight the store’s wide range of items, from cosmetics and skincare to pharmaceutical services, and appreciate the availability of helpful and knowledgeable staff. However, there are instances of service inconsistencies, primarily due to untrained staff or a lack of customer assistance during peak times. Customers express a general satisfaction with the layout, cleanliness, and accessibility of the store, often mentioning the convenience of location, especially the large store in Leeds City Centre. Although not all experiences were flawless, the majority of feedback reflects a strong confidence in Boots as a reliable retailer with high-quality products and offers, such as the 3-for-2 on products and vitamins.

Positive Feedback

The positive aspects of customer feedback for Boots primarily focus on the quality and breadth of the store's product offerings and the standard of customer service. Numerous customers are impressed by the store's extensive range of goods, including specialized areas like a vast cosmetics section, children's clothing, and pharmacy services. Shoppers commend the cleanliness, layout, and location accessibility, as well as the presence of helpful and knowledgeable staff, who are willing to assist with product selection and provide professional advice, particularly at dedicated brand counters. Moreover, customers appreciate the added value from promotional offers, such as free items with purchase or discounts on essential products. The confidence in the store's efficient operational processes, for example in PCR testing, and the inclusion of self-checkout systems for expedited payment, are also highly regarded.

Concerns and Threads

The negative feedback from Boots' customers often highlights issues with customer service experience. There have been a few reports concerning untrained staff who may not provide the level of service expected, leading to dissatisfaction among customers who then seek assistance from more experienced employees. Specific complaints include long wait times without offer of help, as illustrated by an unsatisfactory experience at the Clarins counter, which consequently resulted in losing a customer to a competitor. Such instances could reflect poorly on the consistency of service across various departments and might impact repeat business of those encountering similar letdowns. Despite these occasional setbacks, most grievances seem to be isolated rather than indicative of a systemic problem.

Frequently asked questions about Boots

Are staff at Boots knowledgeable and able to assist with product selection?

Most reviews for Boots suggest that the staff are helpful and well-informed, especially at dedicated counters for brands, providing customers with professional advice and assistance. However, there are instances of customers encountering untrained staff, so for the best experience, it may be preferred to seek out a specialist on the floor.

Does Boots offer competitive deals or promotions on their products?

Yes, customers report frequent deals such as 3-for-2 offers on various products and vitamins, which allows for savings. Promotions like receiving a free brush with certain purchases also add value to the customer’s shopping experience.

How is the store layout and product range at Boots?

The reviews indicate that Boots generally offers a clean, well-organized store layout with wide aisles and good accessibility, including for disabled individuals. Products range from cosmetics and skincare to baby items, pharmaceuticals, and more, often praised for being comprehensive and catering to a wide audience.

What are customers saying about Boots

Collins Okeke
5 months ago
Boots is a wonderful superstore for quality cosmetic products, with their helpful staff that has good product knowledge always onsight to assist customers with the right information of any product. Shopping 🛍 at Boots was a good experience
Juwon Adepitan
3 months ago
A very big store that has practically everything you need from men to women items and a pharmacy too. Very helpful staff also and a good location in Leeds City centre.
Steluta Bosneanu
a month ago
There are some untrained staff, but if you insist to see someone responsible for the brand all is fine. The trained staff is absolutely amazing they know their work very well and they are doing jobs at high standards and professionals.
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About Boots

Welcome to your local Boots store in Leeds. Boots is the UK's leading health and beauty retailer, caring for people, customers and communities everywhere. Boots. With you, for life.