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Boots Reviews

Rated 4.3 based on 2184 Reviews

Trinity, 1 Bond St, Leeds LS1 5EY

Pharmacies | Leeds

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

The overall company reputation of Boots as reflected in the reviews indicates a positive customer experience with a broad spectrum of quality products and commendable customer service. Customers highlight the store’s wide range of items, from cosmetics and skincare to pharmaceutical services, and appreciate the availability of helpful and knowledgeable staff. However, there are instances of service inconsistencies, primarily due to untrained staff or a lack of customer assistance during peak times. Customers express a general satisfaction with the layout, cleanliness, and accessibility of the store, often mentioning the convenience of location, especially the large store in Leeds City Centre. Although not all experiences were flawless, the majority of feedback reflects a strong confidence in Boots as a reliable retailer with high-quality products and offers, such as the 3-for-2 on products and vitamins.
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What Customers Are Saying About Boots?

Trustguide uses AI to extract key phrases from reviews about Boots and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Boots's customers had a positive experience.

Positive
Neutral
Negative

Boots Ratings

5

As of Based on 2184 revies as of Mar 14, 2024

Boots Score

As of Based on 2184 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 2184 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Boots's publicly available reviews View source

Collins Okeke rated Boots 5 stars
5 months ago
Boots is a wonderful superstore for quality cosmetic products, with their helpful staff that has good product knowledge always onsight to assist customers with the right information of any product. Shopping 🛍 at Boots was a good experience
Juwon Adepitan rated Boots 5 stars
3 months ago
A very big store that has practically everything you need from men to women items and a pharmacy too. Very helpful staff also and a good location in Leeds City centre.
Steluta Bosneanu rated Boots 5 stars
3 months ago
There are some untrained staff, but if you insist to see someone responsible for the brand all is fine. The trained staff is absolutely amazing they know their work very well and they are doing jobs at high standards and professionals.

Frequently Asked Questions About Boots

Are staff at Boots knowledgeable and able to assist with product selection?

Most reviews for Boots suggest that the staff are helpful and well-informed, especially at dedicated counters for brands, providing customers with professional advice and assistance. However, there are instances of customers encountering untrained staff, so for the best experience, it may be preferred to seek out a specialist on the floor.

Does Boots offer competitive deals or promotions on their products?

Yes, customers report frequent deals such as 3-for-2 offers on various products and vitamins, which allows for savings. Promotions like receiving a free brush with certain purchases also add value to the customer’s shopping experience.

How is the store layout and product range at Boots?

The reviews indicate that Boots generally offers a clean, well-organized store layout with wide aisles and good accessibility, including for disabled individuals. Products range from cosmetics and skincare to baby items, pharmaceuticals, and more, often praised for being comprehensive and catering to a wide audience.

About Boots

Pharmacies
Welcome to your local Boots store in Leeds. Boots is the UK's leading health and beauty retailer, caring for people, customers and communities everywhere. Boots. With you, for life.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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