Space NK Covent Garden Reviews

Overall, customer sentiment regarding this beauty supply store in London is mixed, with both enthusiastic praise and serious concerns about staff interactions and management. Reviewers consistently note positive experiences with staff members such as Stephanie, Tommy, Sabrina, and Mia, who are described as knowledgeable, friendly, and helpful. However, multiple accounts describe negative experiences, including early store closures, perceived rudeness from some employees, and issues with returns and management response. These incidents, though less frequent, influence the overall impression of reliability and service consistency.

Common feedback includes successful and swift shade matching, attentive assistance during product selection, and supportive staff during special events or busy periods. The personal attention from specific staff and the willingness to provide extra tools (e.g., a mirror for color checking) are specifically highlighted. Nonetheless, several reviews reference negative management encounters, lackluster product knowledge from certain associates, and uncomfortable return procedures, suggesting inconsistency in customer service quality.

Overall, this beauty supply store maintains a strong reputation among customers in London for individual team members’ expertise and engagement, especially in makeup consultations and shade matching. Trust is fostered by repeat visits and commendations of several staff, though potential customers should be aware of service variability linked to particular staff and isolated management practices.

This company operates a beauty supply store specializing in cosmetics and skincare products, offering an in-person retail environment for customers to browse and purchase items. The store provides personal consultations and assistance with makeup, skin tint matching, and product selection, facilitated by knowledgeable staff. Operationally, the store engages customers through direct interaction with sales associates for shade matching and product advice. The team is trained to demonstrate products, conduct masterclasses, and manage special events or pop-ups. Store policies include handling returns and exchanges, subject to management approval and company guidelines.