Viola Hair Extensions Ltd Reviews

The overall sentiment toward Viola Hair Extensions, based on customer reviews, is mostly negative, with the majority expressing dissatisfaction regarding hair quality and customer service. Reviewers commonly report issues such as rapid deterioration, matting, shedding, and discolouration of extensions, with several mentioning a perceived decline in quality compared to earlier experiences. Many customers describe unhelpful responses from customer support, especially when raising quality concerns or warranty claims.

Frequent themes in the reviews include frustration over the company’s aftercare requirements for warranties, lack of accountability, and lengthy response times for customer inquiries. Customers consistently share experiences of having to send products back for testing, only to be denied refunds or solutions, often citing policy conditions. Repeat buyers and professional users note disappointment with recent product batches, with many suspecting a supplier change and reporting that the extensions do not match prior standards.

In summary, Viola Hair Extensions currently faces a reputation for declining product quality and insufficient customer support, particularly among long-term customers and salon professionals. The reviews suggest a pattern of ongoing operational and quality control challenges that significantly affect client trust and lead to a high volume of unresolved complaints. Prospective customers, especially in the hair and beauty sector, may wish to carefully consider these trends before purchasing.

Viola Hair Extensions supplies hair extensions and associated aftercare products, serving both individual customers and professional salons. The company operates by selling various types of hair extensions, such as nano tip, tape, and weft extensions in different shades and lengths. Orders are fulfilled through delivery services, with customers placing orders online or via direct communication.

The business handles product returns and offers testing for issues reported by clients. Viola Hair Extensions has specific warranty and return policies related to aftercare product use. Customer support is managed predominantly through email and phone communication, and clients are required to follow certain aftercare instructions to maintain product warranty eligibility.