Overall, the reputation of Central Pharmacy appears mixed, with a distinct contrast in experiences reported by customers. Positive commentary frequently highlights timeliness, friendly staff interactions, particularly with a lady named Sharon and a previous staff member named Paria, and a willingness to go the extra mile for customer service. However, a recurring theme in the negative feedback is the perceived rudeness and unprofessionalism of certain staff members, particularly a male staff member with glasses. These negative experiences have resulted in some customers switching pharmacies altogether. Additionally, inconsistency in staff behavior seems to be a factor that is impacting the company's reputation, as reflected by customers' wariness of new personnel and appreciation for returning staff members.
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What Customers Are Saying About Central Pharmacy?
Very cooperative staff
always on time, very friendly
the best customer service
can always count on him
extremely kind, friendly and helpful
Amazing service all round
staff were very helpful and prompt
staff had been changed and they are all a mess
so rude and irresponsible
makes you feel really uncomfortable
Trustguide uses AI to extract key phrases from reviews about Central Pharmacy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 60% of Central Pharmacy's customers had a positive experience.
Positive
60%
Neutral
0%
Negative
40%
Central Pharmacy Ratings
1
As of Based on 34 revies as of Apr 24, 2024
Central Pharmacy Score
60%
As of Based on 34 revies as of Apr 24, 2024
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Customer Reviews
As of Apr 24, 2024, 34 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Central Pharmacy's publicly available reviews View source
Sadaf Awais rated Central Pharmacy1 stars
a week ago
Posting a new review when the staff had been changed and they are all a mess. Except one girl, rest all are so rude. Like if they were giving medicines from their pocket. They lost my medicines 3 times already. The guy with glasses is extremely rude. I had to switch the pharmacy due to their continuous rude and unprofessional attitude.
Previous review with 5 starts:
Very cooperative staff. Always there to help out of the way.
Once I got rude with the girl Paria and she was still able to help me even in her lunch break. Even afterwards she is very helping and welcoming. Much Appreciated ❤️
Elnaz Sadri rated Central Pharmacy1 stars
5 days ago
The staff are so rude and irresponsible. Specially the boy working there... I don't know how they dare to name themselves pharmacists and being this much irresponsible. They say they can order a prescription but they suck... Just don't go there...
Kaziah Ogungboro rated Central Pharmacy1 stars
5 days ago
Great service. Medication gets delivered on time every month. Our delivery comes from Sharon, always on time, very friendly, no complaints. 5 star rating
Frequently Asked Questions About Central Pharmacy
What measures does Central Pharmacy take to ensure timely delivery of medication?
Central Pharmacy has a system in place that has been noted by some customers for delivering medication on time every month, often complimenting the delivery staff for their punctuality and friendliness.
How does Central Pharmacy handle customer service complaints?
The customer feedback indicates that there have been cases of unsatisfactory interactions with staff members. It is suggested that Central Pharmacy takes these complaints seriously, although specific resolutions to these complaints are not detailed in the reviews.
Does Central Pharmacy offer any services for customers unable to visit the store?
Yes, Central Pharmacy offers delivery services, with customers expressing satisfaction regarding the convenience and the courteous nature of the delivery personnel.
We are your local independent community pharmacy located within Abercromby Health Centre serving patients within the local community.
We offer free prescription collection and delivery services within the postcodes L1/L7/L8/L15/L17/L69.
We offer the Electronic Prescription Service so patients are able to nominate their prescription to be sent to our pharmacy for either a home delivery or collection from the pharmacy.
We offer a wide variety of other services within the pharmacy as well.
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How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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