Atlanta, GA
Icebox Diamonds & Watches
Icebox Diamonds & Watches

Icebox Diamonds & Watches Reviews Summary

Jewellers | Atlanta, GA

What do customers say about Icebox Diamonds & Watches?

As of Mar 28, 2024, 948 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 28, 2024
Last updated
March 28, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Icebox Diamonds & Watches's customer reviews analysis

Customer reviews of Icebox Diamonds & Watches display a high level of satisfaction with the company's products and services. Employees are frequently mentioned by name, suggesting they play a pivotal role in the positive experiences shared by customers, which points to a strong emphasis on personalized customer service. The praise for staff such as Dominique, Michelle, Taurus, Jae, Leah, and Emily indicates that extensive knowledge and accommodation are consistent service pillars. Additionally, several reviews highlight the company's above-and-beyond approach, such as absorbing extra costs on a new customer's behalf and thoroughly educating clients on their purchases. Speedy and careful shipping, particularly of high-end items, and the quality of both the products and the customer service for online transactions convey an effective e-commerce operation that resonates well with out-of-state and international customers. All in all, Icebox Diamonds & Watches seems to foster a highly reputable flag with its customer-centric ethos, product expertise, and dedication to quality.

Positive Feedback

Icebox Diamonds & Watches receives robust commendations for exceptional customer service, with employees praised for their attentiveness, expertise, and proactive communication. Personalized consultations and patience in ensuring customer satisfaction stand out, particularly in the context of significant purchases like wedding rings and luxury watches. Clients speak highly of the service they receive, often receiving education on their purchase which contributes to an informed and satisfying buying experience. Customer-centric resolutions, such as covering the extra cost of upgrading a watch to ensure new customer satisfaction, solidify trust and build loyalty. Moreover, the convenience and reliability of the company's online shopping experience, underscored by detailed updates and high-quality images for remote customers, reflect a commitment to excellence even outside of the in-store environment.

Concerns and Threads

The customer reviews provided do not contain substantive information regarding negative experiences or dissatisfaction with Icebox Diamonds & Watches. However, the absence of critical feedback within this specific set of customer reviews does not necessarily imply that the company is without any areas for improvement. Customers considering Icebox should remain aware that reviews are typically a mixture of both positive and negative experiences, and they should conduct a more comprehensive search for feedback to inform their purchase decisions fully.

Frequently asked questions about Icebox Diamonds & Watches

Can I trust Icebox Diamonds & Watches to provide high-quality jewelry and reliable customer service?

Based on the reviews, many customers have reported high-quality jewelry products and superior customer service, both in-store and online. The company is noted for its attentive and knowledgeable staff, timely and careful delivery, as well as a willingness to go above and beyond for customer satisfaction.

Does Icebox offer assistance and guidance during the purchase process?

Icebox Diamonds & Watches appears to place a significant emphasis on customer education and guidance throughout the purchasing process. The reviews often commend the staff for their expertise and their patient and thorough explaining of product details and the purchasing process.

Is the online shopping experience at Icebox comparable to the in-store experience?

The feedback indicates that Icebox provides a seamless and satisfying online shopping experience. Customers speak highly of the service they receive remotely from employees such as Michelle and Emily, suggesting that Icebox's commitment to quality and customer satisfaction extends effectively to their e-commerce operations.

Recent customer reviews and testimonials for Icebox Diamonds & Watches

Icebox Diamonds & Watches
Duns Kicks
a week ago
After looking at maybe 50 rings on their website I contacted ice box for my fiancés ring. We set up an appointment went in and the rest is history Dominique assisted us with the purchase and was very helpful overall 5 star for Ice Box and we look forward to shopping with her again
Icebox Diamonds & Watches
Payton Hamilton
a month ago
I want to thank the IceBox team, especially Michelle , for being so accommodating and communicative in regard to my many requests. Thanks to them my family was able to get the Christmas gifts they wanted and deserved, right on time. Thank you so much Michelle for making that happen. We are so grateful for you. Will be purchasing from you again!
Icebox Diamonds & Watches
LaToya Bellomy
3 months ago
Taurus and Jae have been exceptionally perfect to work with. I was in the market for an upgrade to my wedding ring. This was about a year long process. However Taurus took the time to educate me from day one on the process and worked patiently with me to design exactly what I wanted within my budget. I came in the store so many times that the entire Icebox family got to know me. I'm like a "Norm" from Cheers there now! In the end Leah & Taurus collaborated and delivered a beautiful piece!! Thank you both! Jae was lockstep with Taurus on a few other items that I wanted & their Customer Service is exceptional! No concern went unanswered and I felt truly like a valued customer. I know their clientele is normally the elite, however working with Taurus & Jae they made me feel like an elite client! Thanks Icebox for caring about your employees because it shows in their treatment of their customers! Thanks Taurus & Jae for a World Class Customer Experience!!!! If you're in the market for top class jewelry with matching customer service....go check out Taurus at Icebox! You won't be disappointed!!!
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About Icebox Diamonds & Watches

Family-owned store with repair & design services buying & selling gold & diamond jewelry.