The overall sentiment toward Luxury Watch Repairs is strongly negative, with most reviewers expressing significant dissatisfaction regarding prolonged repair times, poor communication, and unresolved customer service issues. While a minority mention positive outcomes such as high-quality repairs, the overwhelming feedback cites delays reaching up to 14 months, lack of responsiveness, or watches not being returned. Multiple reviewers explicitly advise against using the company based on their experiences.

Common themes include frustratingly long turnaround times, inadequate or inconsistent communication, and the company’s loss of accreditation with major brands like Omega. Several customers report the need to threaten legal action before receiving resolutions. Occasionally, praise is given for the quality of work or watch appearance, but this is outweighed by complaints about customer service and operational capacity. Specific branches and processes, such as using other service centers, are mentioned as causes of confusion or inconvenience.

Based on reviewer feedback, Luxury Watch Repairs has developed a poor reputation for watch servicing in the UK, particularly London. Customers frequently question the company’s reliability and transparency. Overall, trust in Luxury Watch Repairs is low, with most reviewers indicating they would not return or recommend the business to others in the region.

Luxury Watch Repairs specializes in the servicing and repair of high-end wristwatches, particularly luxury brands such as Omega and Rolex. The business operates as a watch repair shop, accepting watches by post or in person at branch locations like Canary Wharf and Hatton Garden, and may coordinate with official manufacturer service centers.

The company’s process involves assessing the condition of each watch, providing service estimates or repairs, and communicating with clients about the status. Repairs can include overhauls, polishing, and pressure testing. Luxury Watch Repairs interacts with both customers and third-party service centers, sometimes forwarding watches to original brand manufacturers for further work.