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Heera Diamonds Reviews

Rated 4.9 based on 1906 Reviews

Jewellers in London

95 Hatton Garden, London EC1N 8NX

Published on
August 7, 2025
Last updated
August 7, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Heera Diamonds's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Heera Diamonds?

incredibly helpful and accommodating

great customer service

absolutely stunning

immensely helpful

very pleased with our final choice

service was impeccable

most helpful soul

the entire process was smooth

so helpful, thoughtful and knowledgeable

absolutely thrilled with the engagement ring

Trustguide extracts key phrases from reviews about Heera Diamonds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 07, 2025, 1906 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Heera Diamonds's publicly available reviews View source

Christopher Sutherland rated Heera Diamonds 5 stars
3 months ago
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Absolutely fantastic experience! Jenny was incredibly helpful and accommodating from start to finish. She took the time to understand our budget and even went the extra mile to custom design a ring we’d seen elsewhere, tailoring it perfectly to what we could afford. On top of that, the staff were really understanding and flexible with our late pickup on the day, which took a lot of stress off our shoulders. In the end, my fiancé and I couldn’t be happier with our stunning rings and the amazing service we received. Huge thanks to Jenny and the team for helping make it all real!
Alice Nguyen rated Heera Diamonds 5 stars
a month ago
Sigita was super helpful and understanding to our requirements. She was very attentive during and after the consultation and even messaged me directly to suggest engraving ideas. We are very happy with the final results of our wedding bands and the great customer service.
Julianna Jessica (JSL) rated Heera Diamonds 5 stars
a month ago
My fiancé recently bought me the most beautiful ring from Heera Diamond, and I couldn’t be happier! The quality is absolutely stunning, and the entire experience was made even better thanks to Raj, who was incredibly helpful, patient, and knowledgeable throughout the whole process. We truly felt welcomed and well taken care of. Because of this wonderful service and the exceptional quality of their jewellery, we will definitely be going back to Heera Diamond for our engagement ring. Highly recommended!

Reviews Summary

Customer feedback regarding Heera Diamonds and its jewelry services is overwhelmingly positive, with reviewers frequently detailing attentive staff interactions and personalized service. Clients consistently commend team members like Jenny, Sigita, Kay, Raj, Raajj, Jimmy, and Gemma for their professionalism, patience, and willingness to accommodate specific preferences and budgets. No reviews noted major complaints; minor mentions of timing or remote consultations were accompanied by flexible and proactive support from the team.

Common themes within the reviews include guided consultations, custom ring design, and clear, thoughtful communication throughout the purchasing process. Many customers appreciated tailored product recommendations, creative input, and flexible handling of scheduling or remote discussions (notably for out-of-town clients). The shop's Hatton Garden location repeatedly surfaces as a touchpoint for in-person service, with several reviewers indicating repeat business for both engagement and wedding rings.

Overall, Heera Diamonds is regarded as a highly reputable jeweller in the Hatton Garden area, earning strong trust for bespoke craftsmanship, product quality, and a responsive, knowledgeable team. The volume and consistency of positive experiences noted in these London-based reviews reinforce their position as a reliable choice for engagement, wedding, and custom jewelry needs.
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Frequently Asked Questions About Heera Diamonds

Can I design a custom ring at Heera Diamonds?

Yes, reviewers describe a clear process for creating bespoke rings. The team assists with design ideas, stone and metal options, and custom modifications, working closely with clients to achieve exact specifications.

Is it possible to work with Heera Diamonds if I live outside of London?

Yes, some customers mention coordinating ring design and purchase remotely. Staff communicate via messages and calls, providing guidance on choices and handling collections for clients traveling from further afield.

How long does it usually take to receive a custom order?

Turnaround time is frequently mentioned as prompt or faster than expected, with customers able to collect orders before estimated dates. The process timeline may vary based on design specifics, but efficiency is consistently noted.

About Heera Diamonds

Jewellers
Heera Diamonds is a jeweller specializing in engagement rings, wedding bands, and bespoke diamond jewelry. Their primary service is crafting and selling custom-designed pieces, operating in-person out of their Hatton Garden location. The company works directly with individual clients to understand preferences, budgets, and specific needs for fine jewelry purchases.

The business operates through personalized consultations, either in-store or remotely, providing tailored design guidance, ring customization, and material selection. Heera Diamonds manages the process from initial concept through final creation, including stone selection, metal choices, engraving, and bespoke modifications. Staff communicate throughout the journey to ensure customer involvement at all stages.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.