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Hyatt Regency Houston
Hyatt Regency Houston

Hyatt Regency Houston Reviews Summary

Hotels | Houston, TX

What do customers say about Hyatt Regency Houston?

As of Apr 05, 2024, 4752 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 5, 2024
Last updated
April 5, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
4752
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hyatt Regency Houston's customer reviews analysis

The Hyatt Regency Houston exhibits a complex reputation with a range of customer experiences reported in recent reviews. Customers appreciate the comfortable rooms, high-speed elevators, and convenient downtown location that the hotel offers, with special mention of the outdoor pool and gym facilities. There seems to be a general appreciation for the effort and friendliness of certain staff members, including accolades for individual service delivery at the lobby bar. However, there are noteworthy concerns regarding the service quality, particularly in relation to valet parking, which is described as expensive and poorly managed with a mismatch between the hardworking drivers and less attentive desk staff. Additionally, pre-arrival communication for large group bookings and post-departure engagement appear to be areas needing improvement, with specific examples of poor responsiveness. Cleanliness stands out as inconsistent; while some guests have reported clean rooms, others have experienced unclean bathrooms and public areas. The quality and perceived value of food offerings and room service also detract from the overall experience.

Positive Feedback

Positive aspects of the Hyatt Regency Houston are evident in various dimensions of the guest experience. The hotel is praised for its strategic central location that facilitates easy access to business venues, transport links, and city exploration. Many guests are satisfied with the comfortable beds and the general amenities the rooms provide. In terms of facilities, the presence of an outdoor pool and a decently equipped gym adds to the appeal of the hotel. The staff, on several accounts, wins commendation for being helpful, accommodating, and particularly attentive within the lobby bar setting. The efficiency of the high-speed elevators has also been highlighted as a positive, reducing wait times despite the hotel's multitude of floors.

Concerns and Threads

On the downside, major criticism of the Hyatt Regency Houston centers around service inconsistencies and facilities management. The valet parking service, presented as a primary option for guests, has been described as an expensive and chaotic experience, with reports of inefficient operation and lack of staff proactivity. Moreover, some guests have encountered cleanliness issues, finding long hairs in the tub and food residue on appliances, indicating lapses in housekeeping standards. The food and beverage offerings have been considered overpriced for the quality received, evidenced by guests' dissatisfaction with both breakfast options and a catered dinner event. Noise disturbances from the elevators and a lack of complimentary breakfast, contrary to website claims, have also been noted as negative experiences impacting customer satisfaction.

Frequently asked questions about Hyatt Regency Houston

Does Hyatt Regency Houston offer valet parking, and is it recommended?

Hyatt Regency Houston does offer valet parking, but reviews suggest that it can be expensive and less efficient than expected. Guests have reported long waits and some service mishaps. It is recommended to inquire about alternative parking options or be prepared for possible delays.

What kind of facilities can I expect at the Hyatt Regency Houston?

Guests can expect an outdoor pool, a gym, comfortable rooms with essential amenities, and conference spaces. Some guests have noted that room features may feel slightly outdated but overall satisfactory for a comfortable stay.

Are there issues with cleanliness at Hyatt Regency Houston?

Some guests have reported cleanliness issues in both the rooms and public areas, such as hairs found in the bathroom and uncleaned microwaves. However, these experiences vary, as other guests have had positive remarks about cleanliness.

Recent customer reviews and testimonials for Hyatt Regency Houston

Hyatt Regency Houston
Brent
3-Star
3 weeks ago
I have stayed at this property several times and the quality of the experience is a true lay mixed bag, with numerous experiences of top quality services intermixed with a series of negative experiences. The valet is notably overwhelmed with attempts to call down for the car as requested on the ticket resulting in a message saying that they are too busy and just to come down in person then to be asked why we hadn’t called down first. The valet drivers looked to be working very hard but the people behind the valet counter appeared as though they couldn’t be bothered to do anything. One experience stands out as a illustrative of this. While waiting for our car I went to the valet desk to have a bill changed for a tip and was told that they would not change the bill and that the valet drivers should be changing the bill from their tips. No aside from the valet drivers being so busy that they were not available for this I felt it would be very awkward to ask for change on a tip. Eventually I walked to hotel front desk where they not only immediately offered to get change but walked to the nearby Einstein Bagel to get it. Some staff appear to be going the extra mile and some staff are having other staff do their jobs. The rooms were comfortable and well appointed and the high speed elevators kept the waiting despite a large number of floors down to a minimum. The central downtown location was convenient for everything we wanted to do while in Houston. The vending machine on our floor was broken. Valet is expensive and presented as the only option. Rooms: Bed was comfortable. Shower had a half glass panel instead of a curtain or door.
Hyatt Regency Houston
Tommy Chen
3-Star
a month ago
The hotel is right in downtown, great location and easy access to lots if you are in town for business or just to explore the city. The hotel is massive and is often used to host conventions. There is an outdoor pool and a decently equipped gym for guest to use. The rooms are what you expect from Regency, a little on the older side but clean and has everything you need for a comfortable stay. The staff was very helpful and accommodating. It's easy to get car service or access public transpiration (public bus to the airport is only a few blocks away).
Hyatt Regency Houston
Brianna
3-Star
5 days ago
Daisha was our server at the lobby bar. She was AMAZING. Best service I’ve ever had. So kind. Energetic. Attentive. Hospitable. Everything. Ask for her when you come!
Read all reviews

About Hyatt Regency Houston

Hotels
Chic high-rise hotel with a rooftop pool & a revolving restaurant, plus a bar & a steak restaurant.
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