homepage
/
US
/
Online Stores
/
homeaglow.com
homeaglow.com

homeaglow.com Reviews Summary

Rated 1.2 Star based on 203 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
1.2
/5
203
reviews
Excellent
Good
Average
Fair
Poor
Published on
January 18, 2024
Last updated
March 13, 2024

What do customers think about homeaglow.com?

The reputation of Homeaglow, as indicated by customer feedback, appears to be marred by a series of recurrent issues impacting the overall customer experience. The testimonials highlight systematic problems in service delivery, such as cleaners cancelling appointments or lack of professionalism demonstrated by bringing sick children on the job or not having proper cleaning supplies. There is a notable pattern of dissatisfaction related to the company's business model, especially concerning the membership and fee structure. Customers frequently describe experiences with hidden fees, such as unexpected monthly charges and significant early termination fees. The lack of transparency in the terms and conditions and the difficulty in navigating the membership cancellation process have contributed to the perception of Homeaglow engaging in deceptive practices. Another troubling aspect mentioned is the lack of vetting for cleaning staff, leading to concerns about safety and the quality of cleaning services provided.

Positive Feedback

From the positive remarks, it is clear that when Homeaglow’s service meets expectations, customers appreciate the work of individual cleaners. There are instances where cleaners are commended for their friendliness and the quality of the cleaning, some customers have noted strong satisfaction with specific individuals who have provided the cleaning services. Apart from the individual acknowledgments of cleaners' work, however, the positive aspects of customer feedback are minimal, and any praise tends to be overshadowed by the more prevalent critical comments in the reviews.

Concerns and Threads

Analyzing the negative customer feedback reveals several key issues with Homeaglow's service. First, there is a recurrent theme of dissatisfaction regarding the clarity of the service's fee structure, with many customers feeling misled by hidden costs including high membership fees. Additionally, there is strong discontent around the practice of charging hefty early termination fees, which adds to the perspective that the company is engaging in unfair business practices. Customer experiences often include frustration with the reliability and professionalism of the cleaners, encompassing instances of no-shows, incomplete or inadequate cleaning tasks, and even unprofessional behavior on the job. Another significant point of criticism is the customer service responsiveness, particularly in handling service cancellations and refunds.

Frequently asked questions about homeaglow.com

Are there any hidden fees I should be aware of before hiring a cleaner from Homeaglow?

According to customer testimonials, Homeaglow charges a monthly membership fee and there might also be additional charges such as service fees, agency fees, and processing fees. Some customers also report a significant early termination fee. It is advisable to thoroughly read the terms and conditions to understand all potential costs.

What happens if a cleaner cancels or does not show up for a scheduled cleaning?

If a cleaner cancels or does not show up, customers have reported challenges in rescheduling and dissatisfaction with the reliability of cleaners. It's recommended to contact Homeaglow's customer service to report the incident and discuss rescheduling or refunds.

Can I cancel my Homeaglow service at any time?

While cancellation is possible, many customers have reported facing unexpected early termination fees. The typical lock-in period is 6 months, and terminating the membership before that period can result in substantial penalties. It's advised to review the cancellation policy carefully before committing to the service.

What are customers saying about homeaglow.com

homeaglow.com
Renee
1-Star
2024-01-17 00:59:09 +00:00
Unlike everyone else, I registered to be a cleaner with Homeaglow. I was excited because this was the perfect little side hustle for me while I wait for some contracts that I have in the works to finalize. (I am an Entrepreneur) I accepted a total of 7 jobs in a span of a week. I followed all their protocols to the"T". I am a professional residential cleaner so, I figured everything would be fine. Everytime I accepted a client, within 24 hours the client would cancel. I contacted Homeaglow and they deactivated my profile, stating that I cancelled. Once I gave them the names of the clients that acually cancelled, they reactivated my account. However, I accepted more clients and they also cancelled. I began to think that the clients were bogus because it just happened too often.
homeaglow.com
D E A
1-Star
2024-01-16 00:38:48 +00:00
These guys are a bait and switch scam, their ads fail to mention anywhere about the monthly fee , not even in a fine print asterisk, your better off just hiring someone straight out!
homeaglow.com
Kristen DeFrain Marxman
1-Star
2024-01-13 02:40:11 +00:00
Terrible service. I hired at least 4 house cleaners. One brought their sick child while she cleaned, then took my vacuum, another charged a holiday rate for cleaning the Monday before Thanksgiving and left an hour early, another left in 3 hours of a scheduled 4, but charged 4. One came with no cleaning supplies. Asked to cancel las month. Emma responds yesterday advising she will cancel after she charges the monthly service fee that posted last week. She will not refund. It was planned. I would not recommend this company.
Read all reviews

About homeaglow.com

Online Stores
Expand