homeaglow.com Reviews
Rated 1.2 based on 203 Reviews
Online Stores in US
US
Published on
January 18, 2024
Last updated
July 10, 2025
The reputation of Homeaglow, as indicated by customer feedback, appears to be marred by a series of recurrent issues impacting the overall customer experience. The testimonials highlight systematic problems in service delivery, such as cleaners cancelling appointments or lack of professionalism demonstrated by bringing sick children on the job or not having proper cleaning supplies. There is a notable pattern of dissatisfaction related to the company's business model, especially concerning the membership and fee structure. Customers frequently describe experiences with hidden fees, such as unexpected monthly charges and significant early termination fees. The lack of transparency in the terms and conditions and the difficulty in navigating the membership cancellation process have contributed to the perception of Homeaglow engaging in deceptive practices. Another troubling aspect mentioned is the lack of vetting for cleaning staff, leading to concerns about safety and the quality of cleaning services provided.
According to customer testimonials, Homeaglow charges a monthly membership fee and there might also be additional charges such as service fees, agency fees, and processing fees. Some customers also report a significant early termination fee. It is advisable to thoroughly read the terms and conditions to understand all potential costs.
If a cleaner cancels or does not show up, customers have reported challenges in rescheduling and dissatisfaction with the reliability of cleaners. It's recommended to contact Homeaglow's customer service to report the incident and discuss rescheduling or refunds.
While cancellation is possible, many customers have reported facing unexpected early termination fees. The typical lock-in period is 6 months, and terminating the membership before that period can result in substantial penalties. It's advised to review the cancellation policy carefully before committing to the service.