Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

homeaglow.com Reviews

Rated 1.2 based on 203 Reviews

US

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

The reputation of Homeaglow, as indicated by customer feedback, appears to be marred by a series of recurrent issues impacting the overall customer experience. The testimonials highlight systematic problems in service delivery, such as cleaners cancelling appointments or lack of professionalism demonstrated by bringing sick children on the job or not having proper cleaning supplies. There is a notable pattern of dissatisfaction related to the company's business model, especially concerning the membership and fee structure. Customers frequently describe experiences with hidden fees, such as unexpected monthly charges and significant early termination fees. The lack of transparency in the terms and conditions and the difficulty in navigating the membership cancellation process have contributed to the perception of Homeaglow engaging in deceptive practices. Another troubling aspect mentioned is the lack of vetting for cleaning staff, leading to concerns about safety and the quality of cleaning services provided.

Read more

What Customers Are Saying About homeaglow.com?

Trustguide uses AI to extract key phrases from reviews about homeaglow.com and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of homeaglow.com's customers had a positive experience.

Positive
Neutral
Negative

homeaglow.com Ratings

1

As of Based on 203 revies as of Jan 18, 2024

homeaglow.com Score

As of Based on 203 revies as of Jan 18, 2024

Got a busrning question about homeaglow.com?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 203 customers have reviewed this business and rated it 1.2 Star out of 5. Trustguide conducted an in-depth analysis of homeaglow.com's publicly available reviews View source

Renee rated homeaglow.com 1 stars
2024-01-17 00:59:09 +00:00
Unlike everyone else, I registered to be a cleaner with Homeaglow. I was excited because this was the perfect little side hustle for me while I wait for some contracts that I have in the works to finalize. (I am an Entrepreneur) I accepted a total of 7 jobs in a span of a week. I followed all their protocols to the"T". I am a professional residential cleaner so, I figured everything would be fine. Everytime I accepted a client, within 24 hours the client would cancel. I contacted Homeaglow and they deactivated my profile, stating that I cancelled. Once I gave them the names of the clients that acually cancelled, they reactivated my account. However, I accepted more clients and they also cancelled. I began to think that the clients were bogus because it just happened too often.
D E A rated homeaglow.com 1 stars
2024-01-16 00:38:48 +00:00
These guys are a bait and switch scam, their ads fail to mention anywhere about the monthly fee , not even in a fine print asterisk, your better off just hiring someone straight out!
Kristen DeFrain Marxman rated homeaglow.com 1 stars
2024-01-16 00:38:48 +00:00
Terrible service. I hired at least 4 house cleaners. One brought their sick child while she cleaned, then took my vacuum, another charged a holiday rate for cleaning the Monday before Thanksgiving and left an hour early, another left in 3 hours of a scheduled 4, but charged 4. One came with no cleaning supplies. Asked to cancel las month. Emma responds yesterday advising she will cancel after she charges the monthly service fee that posted last week. She will not refund. It was planned. I would not recommend this company.

Frequently Asked Questions About homeaglow.com

Are there any hidden fees I should be aware of before hiring a cleaner from Homeaglow?

According to customer testimonials, Homeaglow charges a monthly membership fee and there might also be additional charges such as service fees, agency fees, and processing fees. Some customers also report a significant early termination fee. It is advisable to thoroughly read the terms and conditions to understand all potential costs.

What happens if a cleaner cancels or does not show up for a scheduled cleaning?

If a cleaner cancels or does not show up, customers have reported challenges in rescheduling and dissatisfaction with the reliability of cleaners. It's recommended to contact Homeaglow's customer service to report the incident and discuss rescheduling or refunds.

Can I cancel my Homeaglow service at any time?

While cancellation is possible, many customers have reported facing unexpected early termination fees. The typical lock-in period is 6 months, and terminating the membership before that period can result in substantial penalties. It's advised to review the cancellation policy carefully before committing to the service.

About homeaglow.com

Online Stores
Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

How was your experience with homeaglow.com?

People also checked

YourParkingSpace

Rated 5 stars

Whatnot

Rated 1 stars

TOWER London

Rated 5 stars

The Range

Rated 5 stars

Stanley Steemer

Rated 1 stars

Peoplewhiz

Rated 1 stars

OptiContacts.com

Rated 5 stars

Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.