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Hawkins & Clover Reviews

Rated 4.8 based on 23 Reviews

318 Cherokee Ave SE #102, Atlanta, GA 30312, United States

Gift Shops | Atlanta, GA

Published on
July 16, 2024
Last updated
July 16, 2024

Reviews Summary

Hawkins & Clover's overall company reputation appears to be mixed based on the array of customer reviews. The positive testimonials particularly highlight personal attention to detail, the skill of the stylists Erika and Marianne, and an exceptional customer experience through added services such as scalp massages, aromatherapy, and hand massages. An overall trend in the feedback is the appreciation for the salon's environment, which is described as relaxing and enjoyable, as well as the curated selection of gifts and beauty products in the retail space. However, a point of concern arises from a critical review stating poor customer service, specifically rudeness and unprofessionalism over the phone. This singular yet severe complaint suggests a potential inconsistency in the customer service experience, particularly concerning telephone inquiries, which could be a notable deterrent for some prospective clients.
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What Customers Are Saying About Hawkins & Clover?

THE BEST

takes great care

always delivers

amazing this place is

creates magic

Relaxing head massage

amazing environment

Atmosphere is relaxing

Hidden gem

leave feeling great

worst customer service

Trustguide uses AI to extract key phrases from reviews about Hawkins & Clover and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Hawkins & Clover's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Hawkins & Clover Ratings

1

As of Based on 23 revies as of Jul 16, 2024

Hawkins & Clover Score

90%

As of Based on 23 revies as of Jul 16, 2024

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Customer Reviews

As of Jul 16, 2024, 23 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Hawkins & Clover's publicly available reviews View source

V Dennison rated Hawkins & Clover 1 stars
5 months ago
I write this very confused, however this was the worst customer service I've experienced in the city. Their phone number is listed on EVO's hair care site under their salon locator and the person on the other end of the phone hung up on me multiple times when I inquired about the availability of a product. I have no idea why, I have no idea if they were caught off guard someone called since their phone number isn't listed on their website, but the person on the other end was extremely rude and unprofessional. I am shocked this coming from a small business , no less one I was trying to support.
Nick Pantano rated Hawkins & Clover 1 stars
3 years ago
Hawkins and Clover is THE BEST! Erika takes great care in curating useful and interesting gifts in the retail shop up front. Her selection of Delta8 products is outstanding. I have not found anyone else in Atlanta that has taken the time to make sure their Delta8 products are not only effective but safe. Her reputation as one of Atlanta's best hair stylist remains but what she has created in H&C's new retail shop is bound to be an even bigger success.
Angela rated Hawkins & Clover 1 stars
3 years ago
I have been going to Erika for years for all my hair care needs. She really takes the time to listen to what I need and always delivers!! The addition of an amazing retail space is icing on the cake. Her shop is filled with incredible gift ideas, for others and for myself. 😍

Frequently Asked Questions About Hawkins & Clover

Are there any added services provided during a hair appointment at Hawkins & Clover?

Yes, customers consistently mention receiving relaxing scalp massages, aromatherapy, and hand massages as part of their hair service appointments.

Does Hawkins & Clover offer products other than hair services?

Hawkins & Clover also operates a retail shop that is well-reviewed for its curated selection of Delta8 products, home goods, beauty products, accessories, greeting cards, and gift-wrapping services.

Does the salon accommodate first-time clients well?

Most clients report a very positive experience with attentive services and a welcoming environment. However, there has been at least one instance of dissatisfaction with response over the phone for a first-time inquiry. It is recommended to visit in-person or ensure clarity when seeking services as a first-time client.

About Hawkins & Clover

Gift Shops
The pace of your life shouldn’t have to dictate the quality of gifts you give. You’re busy, but that doesn’t mean you have to settle when it comes to how you show up for your people. Our curated collection of merchandise comes from minority-owned, eco-friendly companies, so you can feel confident you’re using your buying power for good. We want to empower you to be the thoughtful gift-giver you want to be – armed with the perfect gift for every occasion. Our online gift shop is open for pop ups, product launches and events. Join our mailing list to stay in the know!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

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Mike, Adam and another 21,516 have joined the waitlist.