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Grind Reviews

Rated 4.2 based on 2525 Reviews

213 Old St, London EC1V 9NR

Cafes | London

Published on
January 28, 2024
Last updated
March 13, 2024

Reviews Summary

Grind has solidified its reputation for excellent coffee and food offerings, while customer service has, for the most part, received high praise, particularly noted through individuals like Roda and Deniz who were mentioned for their exceptional service. The atmosphere within Grind's London locations is often described as vibrant, and the bar area comes recommended for its high-quality espresso martinis and overall chill environment. Nonetheless, there was a mention of some experiences tainted by nearby construction noise, suggesting situational disruptions beyond the company's immediate control. Concerns were raised regarding the high prices, especially when reflected against the overall value offered during what some patrons expected to be standard dining experiences. Service received mixed reviews, with highlights on friendly and accommodating staff, yet at times overshadowed by reports of overwhelmed servers and a perceived lack of organization during peak hours.

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What Customers Are Saying About Grind?

Trustguide uses AI to extract key phrases from reviews about Grind and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Grind's customers had a positive experience.

Positive
Neutral
Negative

Grind Ratings

5

As of Based on 2525 revies as of Jan 28, 2024

Grind Score

As of Based on 2525 revies as of Jan 28, 2024

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Customer Reviews

As of Mar 13, 2024, 2525 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Grind's publicly available reviews View source

Zairah Khurshid rated Grind 5 stars
a month ago
Great coffee and food. I’ve loved this place since I moved here 10 years ago but what was exceptional was the service from our waitress Roda who was incredibly kind, friendly and attentive when we needed to customize our orders. She’s probably the best server I’ve ever had- she made our visit on this occasion extra special :) I would highly recommend the grilled cheese, I had the breakfast burrito which was also delicious but it was premade so hard to customize. It gets busy at peak hours so expect to queue. Hope to come back soon and try more things on the menu!
Amy rated Grind 5 stars
a month ago
Had an hour to kill in the early evening so popped in for a drink. Good atmosphere inside with lots of people enjoying great looking cocktails. We ended up sitting under a head lamp outside and had delicious hot chocolate with complimentary nibbles to snack on. The person serving us was very friendly and it was a lovely, if somewhat quirky, visit.
Ouija Bournemouth rated Grind 5 stars
a month ago
Really good experience! Coffee is good food is amazing and it's literally outside the tube station! They staff super friendly they even fill our refillable water bottles for our day ahead. 5 stars all round!

Frequently Asked Questions About Grind

Are there options for customizing food orders at Grind?

Grind does offer customization for orders, but some pre-made items like the breakfast burrito might be harder to personalize. However, staff have been noted to be accommodating, so it is recommended to ask and see if they can meet your preferences.

Is there outdoor seating available, and is it affected by nearby construction?

Outdoor seating is available at Grind, with many customers enjoying the option to dine outside, especially during sunny weather. However, patrons should note that, particularly at the Old Street location, ongoing roundabout works can cause noise and pollution that might affect the outdoor dining experience.

What are the peak hours at Grind, and is it necessary to queue?

Peak hours typically result in busy periods for Grind, where customers can expect to queue. Planning your visit outside these times, if possible, or being prepared for a short wait during busy periods, is advisable.

About Grind

Cafes

Circular coffee shop, bar and cafe with whitewashed brick walls and a 1950s diner-style facade.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.