Overall sentiment in reviews for Green Motion Miami is strongly negative, with customers consistently describing misleading pricing, inflexible insurance policies, and significant customer service challenges. Many reviewers report being charged unexpected fees on arrival, particularly regarding insurance and deposits, regardless of what was prearranged online. Only one review mentions a positive interaction, specifically citing a helpful staff member and clear explanation of terms. Other feedback points to aggressive upselling, lack of communication, and operational issues such as unclear shuttle instructions and poor vehicle condition.
The most frequent themes include hidden fees, insurance discrepancies, long wait times, and minimal support when issues arise. Customers repeatedly raise concerns about inflexible policies related to additional drivers and insurance documentation, often resulting in extra charges or being denied rentals. Additionally, operational shortcomings such as poor telephone support, non-responsive staff, vehicle maintenance issues, and inconvenient location further impact customer experiences.
Green Motion Miami’s reputation, based on these reviews, is largely unfavorable in the Miami area, with recurring reports of unreliable practices and customer frustration. The rare positive experience cited new management and one attentive employee, but overwhelmingly, feedback highlights lack of transparency, unresolved problems, and systemic issues. Prospective rental car customers in Miami may wish to consider these patterns before choosing Green Motion Miami.
The most frequent themes include hidden fees, insurance discrepancies, long wait times, and minimal support when issues arise. Customers repeatedly raise concerns about inflexible policies related to additional drivers and insurance documentation, often resulting in extra charges or being denied rentals. Additionally, operational shortcomings such as poor telephone support, non-responsive staff, vehicle maintenance issues, and inconvenient location further impact customer experiences.
Green Motion Miami’s reputation, based on these reviews, is largely unfavorable in the Miami area, with recurring reports of unreliable practices and customer frustration. The rare positive experience cited new management and one attentive employee, but overwhelmingly, feedback highlights lack of transparency, unresolved problems, and systemic issues. Prospective rental car customers in Miami may wish to consider these patterns before choosing Green Motion Miami.
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