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Grand Hyatt Washington
Grand Hyatt Washington

Grand Hyatt Washington Reviews Summary

Hotels | Washington, DC

What do customers say about Grand Hyatt Washington?

As of Apr 08, 2024, 4790 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 8, 2024
Last updated
April 8, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
4790
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Grand Hyatt Washington's customer reviews analysis

The Grand Hyatt Washington's reputation among recent guests appears to be generally favorable, with its prime location, cleanliness, and quality of service being notably praised. The hotel's proximity to key attractions, the comprehensiveness of onsite amenities including a restaurant, bar, and stores, and its responsiveness to guest needs are recurrent positive themes. However, current renovation activities generate a contrast in experiences. While some guests report minimal disruption, others experience significant inconveniences such as noise pollution and lack of hot water, leading to discomfort and dissatisfaction. Customer service is highlighted as accommodating, yet the inconsistency related to renovation impacts indicates a potential area for improvement in communication and guest experience management.

Positive Feedback

Positive aspects of the Grand Hyatt Washington experience are multifaceted. Guests consistently applaud the hotel's strategic location, offering easy access to the Metro Center Station, various federal buildings, museums, restaurants, and sightseeing spots. The establishment's cleanliness and comfortable room setups, along with strong security measures and key access requirements, contribute to an overall sense of well-being and safety. Furthermore, the Grand Hyatt shines in the realm of customer service. Staff members, including front desk personnel and management teams, receive commendation for their helpfulness, politeness, and efficiency. The additional conveniences of an onsite Starbucks and FedEx, alongside tasty culinary options both in the hotel's restaurant and nearby eateries, enhance the customer experience.

Concerns and Threads

Despite many positives, the Grand Hyatt Washington faces challenges linked to ongoing renovations which are slated to continue until the latter half of 2024. Guests report a range of disturbances from the renovation work, including loud noise, drilling, and even instances of no running water during the day. These disruptions have led to discomfort and compelled some guests to change rooms or even hotels. Issues regarding lack of hot water, low shower pressure, and non-functioning toilets—although addressed by staff—are problematic aspects that taint the overall impression for some visitors. These experiences denote an area where the hotel might need to enhance its communication about potential disturbances and actively work on minimizing the renovation impacts on their guests.

Frequently asked questions about Grand Hyatt Washington

How does the ongoing renovation at Grand Hyatt Washington impact the guest experience?

The renovations, expected to last until late 2024, may cause disturbances such as noise, low water pressure, and temporary lack of hot water. The hotel aims to minimize the impact by scheduling construction during specific hours. Guests are advised to request rooms away from the affected areas.

Can I find dining options within the Grand Hyatt Washington?

Yes, the hotel features an onsite restaurant with a diverse menu and bar with a selection of drinks, a breakfast buffet (for an additional fee), and a Starbucks for quick, on-the-go options.

What amenities does the Grand Hyatt Washington offer for business travelers?

The hotel offers comprehensive conference facilities, a FedEx office within the building for business needs, and is highly appreciated for its spacious, clean rooms suitable for working. The proximity to the metro and various federal buildings makes it convenient for business travelers.

Recent customer reviews and testimonials for Grand Hyatt Washington

Grand Hyatt Washington
Sue Cooney
5-Star
a day ago
Step off the metro and across the road and step in to Grand Hyatt Washington. Impressive entrance and efficient and very polite friendly service from beginning to end of our 4 night stay. The room was perfect and quite. We always like to be away from the elevator. Renovation work was not an issue as the hours were suited to our schedule. Highly recommend Rooms: Comfortable and clean, turned off air conditioning and requested another blanket.
Grand Hyatt Washington
Christina a
5-Star
3 weeks ago
This hotel is absolutely beautiful. The rooms are spacious, clean and I love the details. The in hotel restaurant and bar is great! Super good food and great drink selection. The staff is great from valets to guest services to the stores staff. The store has everything you might Need if you leave anything I was beyond impressed with the selection(made sure to add a picture to the review). Will definitely be staying there again for our next trip to DC.
Grand Hyatt Washington
James Aganon
5-Star
a week ago
The property is great overall. However, the rooms are old, outdated. Renovations are currently on-going until second half of 2024 so be aware of noise from construction. Also, ask for a room that is facing the street not the general lobby due to noise from this area. They have a breakfast buffet that costs $32 per person by the time of this posting. There's also a Starbucks within the property if you are looking for something more on-the-go.
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About Grand Hyatt Washington

Hotels
Sleek lodging with extensive meeting space, a hip bistro/bar & a cafe, plus a gym & free Wi-Fi.
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