The overall sentiment for GoodLeap’s mortgage services is largely positive, with numerous reviewers highlighting dependable customer service, diligent staff, and a smooth refinancing process. Names like Jared Stair, Brendan, Shirley, Alicia, and Mike Wissing are mentioned favorably for their responsiveness and professionalism. However, a minority of customers report negative experiences, particularly around communication and post-service issues, such as additional fees and claims of unresolved contractor problems.
Key themes include GoodLeap’s thorough communication, patient guidance through the loan or refinancing journey, and availability via multiple channels (calls, texts, emails, app). Several clients mention that team members addressed questions promptly and provided helpful explanations, enabling customers to make informed decisions. Positive remarks focus on efficiency, clarity, the benefits of refinancing, and convenient closing processes. Still, there are notable complaints about unhelpful responses, lack of accountability after project completion, and dissatisfaction with extra fees.
Overall, GoodLeap maintains a strong reputation for customer-oriented service in the mortgage lending space, particularly for refinancing and home improvement loans. While most experiences in the reviews reflect professionalism and positive staff engagement, potential customers should be aware of isolated reports regarding contractor follow-up and unexpected fees. In summary, GoodLeap is regarded as a reliable mortgage lender based on the majority of customer feedback.
Key themes include GoodLeap’s thorough communication, patient guidance through the loan or refinancing journey, and availability via multiple channels (calls, texts, emails, app). Several clients mention that team members addressed questions promptly and provided helpful explanations, enabling customers to make informed decisions. Positive remarks focus on efficiency, clarity, the benefits of refinancing, and convenient closing processes. Still, there are notable complaints about unhelpful responses, lack of accountability after project completion, and dissatisfaction with extra fees.
Overall, GoodLeap maintains a strong reputation for customer-oriented service in the mortgage lending space, particularly for refinancing and home improvement loans. While most experiences in the reviews reflect professionalism and positive staff engagement, potential customers should be aware of isolated reports regarding contractor follow-up and unexpected fees. In summary, GoodLeap is regarded as a reliable mortgage lender based on the majority of customer feedback.
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