homepage
/
US
/
Car Garages
/
FantomWorks

FantomWorks Reviews Summary

Unclaimed
Claimed

Car Garages | US

2400 Hampton Blvd, Norfolk, VA 23517, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about FantomWorks?

As of Mar 13, 2024, 1043 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of FantomWorks's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 18, 2024
Last updated
March 13, 2024
This demo page is used to illustrate the benefits of a premium Trustguide's listing. Learn more

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of FantomWorks's customers had a positive experience.

Positive
Neutral
Negative
More details
FantomWorks

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Learn more

FantomWorks's customer reviews analysis

Analyzing the latest reviews for FantomWorks reveals a mixture of customer impressions towards the company. On the positive side, there are comments that suggest a certain level of satisfaction with the interactions with Dan and his wife, as well as appreciation for the show's approach to business. Some customers express a deep wish to have their vintage vehicles restored by FantomWorks, indicating a trust in their technical skills. However, there appears to be a notable trend of criticism aimed at their customer service and people skills. Some reviews indicate a lack of personal interaction and a perceived disregard for potential customers, with complaints about an impersonal questionnaire system and an unwillingness to engage with specific project details. Furthermore, there are remarks on the show's factual content and communication style that are viewed unfavorably, with some viewers questioning the company's credibility. These varied responses contribute to a complex company reputation that suggests capability in car restoration overshadowed by customer service shortcomings and communication issues.

Positive Feedback

A number of customer reviews for FantomWorks highlight positive interactions with the business owner, Dan, and his wife, leading to a perception of authentic hospitality and appreciation for fans. The aspect of the business that caters to the viewership – namely the TV show – resonates with a subset of the audience who see value in its portrayal of the automotive restoration industry. Dan’s approach to business operations through a lens of profitability has earned respect from fellow business owners who relate to the stress of maintaining customer satisfaction while ensuring the business remains viable. For potential clients with a deep passion for cars, the allure of the company's restoration abilities remains a compelling draw, underscoring the favorable view of technical acumen.

Concerns and Threads

The critiques of FantomWorks identify significant concerns regarding their customer engagement strategy. Customers have expressed dissatisfaction with an impersonal online questionnaire system for initial project assessment, which appears to lead, at times, to a conclusory and uncommunicative rejection of potential projects. Negative remarks also target the company’s perceived lack of people skills, which leaves some visitors with an unsatisfactory experience and affects their willingness to engage in or recommend the company's services. Misinformation shared on the TV show has resulted in skepticism about the company's technical expertise, further damaging trust. This sense of exclusion and disrespect leaves some customers feeling alienated and disinclined to pursue any business relations with FantomWorks.

Frequently asked questions about FantomWorks

Can I receive a personalized consultation for my car restoration project?

Based on recent customer feedback, FantomWorks often uses an online questionnaire to screen potential projects and may not offer personalized consultations unless they express initial interest in your project. Direct interaction and discussion regarding project specifics might not always be available.

Is it possible to meet with Dan or visit FantomWorks in person?

Visiting FantomWorks in person varies in experience, with some customers reporting brief encounters with Dan and his wife and receiving courteous treatment, while others find strict adherence to their no tours policy out of respect for their working space. Personal experiences can differ.

What is the general impression of the customer service provided by FantomWorks?

Customer service experiences with FantomWorks are mixed. Some customers report positive interactions and commend Dan’s dedication to his fans. However, a significant portion of feedback points to a lack of people skills and an impersonal approach to customer engagement, leaving many customers dissatisfied.

Recent customer reviews and testimonials for FantomWorks

FantomWorks
Missy Aleks
5-Star
4 months ago
Very cool, we drove awhile with hopes to actually meet dan but we caught a glimpse of him, talked with ( I think) his wife who was very nice. We understand the no tours policy & respect their space. Bought some tshirts
FantomWorks
Nathan Robinson
5-Star
4 days ago
Wow Dan sorry you got so many bad reviews;). I really like the show. Your show is for the 99 percent not the 1 percent like some of the other car shows on the network. I own a little plumbing business and watching you do business has helped me keep my stress levels down;) I’ve learned you can’t make everyone happy and customer satisfaction is important but more important is having a profitable business or you don’t have a business. Keep up the good work!
FantomWorks
Bullwinkle Von Coffeehausen
5-Star
a month ago
I wish I had the resources to bring my vehicle to this shop. My 1989 Dodge Dynasty has been my means to life for me & my son, it would be an honor to have these artists do a refresh. Cool is the rule, chill is the drill 😎🙏✌️
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1043
reviews
Excellent
Good
Average
Fair
Poor
More details

About FantomWorks

Car Garages

Here you will find a pleasantly unique atmosphere of automobile enthusiasts who can provide any service or part for your classic automobile. We endeavor to provide superior quality craftsmanship, old fashioned customer service, and complete up front honesty. We enthusiastically invite you to ask any of our customers about their experiences with FantomWorks and discover how we have earned our extraordinary reputation.

Expand