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Christian Brothers Automotive Energy Corridor
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Christian Brothers Automotive Energy Corridor Reviews Summary

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Car Garages | Houston, TX

844 N Eldridge Pkwy, Houston, TX 77079, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Christian Brothers Automotive Energy Corridor?

As of Apr 09, 2024, 1021 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Christian Brothers Automotive Energy Corridor's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 09, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 9, 2024
Last updated
April 9, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Christian Brothers Automotive Energy Corridor's customers had a positive experience.

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Christian Brothers Automotive Energy Corridor's customer reviews analysis

Evaluating the overall company reputation of Christian Brothers Automotive Energy Corridor, the majority of customer reviews reflect a high degree of satisfaction. Particularly praised are the shop's integrity, quality of work, and superior customer service, which seem to foster trust and encourage repeat business. Customers commend the transparent communication regarding vehicle issues and repairs, the avoidance of inflating problems or utilizing 'scare tactics', and the adherence to initial estimates with no hidden fees. Speedy and accurate service, coupled with a cordial staff, further bolsters the shop's commendable reputation. However, there is a minority of negative feedback concerning price markups and discrepancies in service quality that slightly tarnish the overall brand image. Instances of higher-than-expected quotes and a perceived lack of consistency in service and pricing between visits or locations have been reported. These negative experiences, albeit few, introduce concerns about pricing transparency and service uniformity which could influence prospective customers' decisions.

Positive Feedback

Key positive aspects gleaned from customer feedback include the shop's demonstrated integrity, transparent communication, and effective customer service. The provision of estimates that align with final charges, the clear explanation of required repairs, and the absence of unnecessary upselling contribute to a trustworthy and customer-centric image. Prompt services have also been highlighted as a positive trait, which is crucial for clients with urgent automotive needs. The staff, specifically identified individuals like Fernando, are recognized for their hospitable and professional approach, reinforcing the positive perception. The business' handling of post-service concerns, such as promptly addressing additional issues and providing compensatory services, underscores their commitment to customer satisfaction.

Concerns and Threads

Detracting from the largely positive reception of Christian Brothers Automotive Energy Corridor are criticisms pertaining to their pricing and consistency. A few customers have encountered notably inflated parts pricing and costly labor fees that significantly differed from dealership quotes, inducing a sense of financial exploitation. Unresolved issues post-repair work, such as persistent odd smells and vehicle performance problems, further contribute to customer dissatisfaction. Despite the shop's generally positive ethos, these pricing and quality inconsistencies manifest as recurrent concerns among a segment of the clientele, potentially impacting the trust earned through other positive service experiences.

Frequently asked questions about Christian Brothers Automotive Energy Corridor

Can I trust Christian Brothers Automotive Energy Corridor to provide an accurate estimate without additional hidden fees?

Based on customer feedback, Christian Brothers Automotive Energy Corridor is known for providing accurate estimates and sticking to them upon completion of work, instilling customer confidence in their pricing transparency.

How is the staff reviewed in terms of friendliness and professionalism?

Reviews frequently commend the staff for their friendliness and professionalism, with individual staff members often highlighted for their attentive and informative approach to customer service.

Is there consistency in pricing and quality of service across different visits?

While many reports praise the shop's consistent service, a minority of reviews raise concerns about variability in pricing and service quality, suggesting that experiences may differ between visits or from customer to customer.

Recent customer reviews and testimonials for Christian Brothers Automotive Energy Corridor

Christian Brothers Automotive Energy Corridor
N V
5-Star
2 weeks ago
High level reviews are well deserved. My elderly dad took his car there for some issues and diagnostics. They went out of their way to communicate what was needed without drama or scare tactics. Estimate was what we paid, car was done quickly and fixed right. Old folks or those unfamiliar with cars are taken advantage of all the time. CB has a high level of integrity and quality work. This will be our only call for future maintenance and repairs, a big thanks to them.
Christian Brothers Automotive Energy Corridor
George Gutiérrez
5-Star
a week ago
Great and quick service. The staff in this location is very friendly and helpful. They were my life savers since my car wouldn't move at all. They gave me quick solutions and they were very good with their communication. I didn't know any mechanics in Texas, so yelp led me to Christian Brothers and because of my experience with then, now they have another client. I would definitely recommend to whoever needs a mechanic shoo in Texas.
Christian Brothers Automotive Energy Corridor
Walker Essary
5-Star
2 weeks ago
Absolutely amazing customer service and quality work. Fernando helped me this time around and he was of great service. He took the time to explain the work and detail exactly why they were recommending the needed repairs. He worked with me on pricing and understood the value of my business. You don't get that from other repair shops. I would highly recommend this automotive company, especially this location, to everyone. Shoutout to Rene as well for providing great service when I walked in the door.
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Overall Rating

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A+
A
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C
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Overall Rating
4.8
/5
1021
reviews
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About Christian Brothers Automotive Energy Corridor

Car Garages
Since 1982, Christian Brothers Automotive has sought to change the way customers think about auto service by providing knowledgeable, honest, and genuine car repairs. For over 36 years and across 29 states our guiding principle of “Love Your Neighbor As Yourself” has pathed the way for exemplary customer service. Every guest is approached with transparency, integrity, and compassion to make auto repair easy for every car owner! For auto repair services you can trust, choose Christian Brothers Automotive
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