Synergy Autocentres Solihull Reviews

The only time I had my car serviced by an independent garage was at “MotorServ,” about a year and a half ago. The experience was poor — the service quality was lacking, and the staff were aggressive and rude (except for Simon if i recall his name correctly). As a result, I left a negative review. Shortly after, the manager contacted me, asking me to remove the review in exchange for fixing the issues and offering a goodwill gesture. I thought, “Fair enough — mistakes happen,” and appreciated that they were at least willing to rectify them. I gave them the benefit of the doubt, accepted the offer, and even ended up posting a positive review. It’s worth noting: this may explain why they maintain a 4-star rating — by requesting the removal of negative reviews in return for offering freebies. During my visit, I had a full service done, including replacement of the brake pads. I had to return three times due to their mistakes. The ‘gesture’ they gave me was wheel balancing and alignment. However, they failed to do it properly — one wheel, they claimed, couldn’t be aligned because the bolt was ‘too tight.’ I later went to another garage where the job was done perfectly, with a full alignment report provided — clearly, no problem at all. At that point, I mentally decided never to return to MotorServ again. Now, a further issue has come to light after 1.5 years. Upon returning to BMW, I was informed that the brake pad sensor — which should have been replaced when the pads were — had not been changed. For BMW vehicles, brake pads and sensors typically come as a package. In other words, MotorServ only did half the job — they replaced the pads but not the sensor, which is now causing problems. Whether people like it or not, I believe BMW’s assessment. I called MotorServ — not to demand compensation or ask them to redo the work, but simply to hear what they had to say about their substandard, Mickey Mouse service. The person who answered said it was 'out of warranty.' I replied that warranty was irrelevant — the issue was that they never fitted all the required parts in the first place. He said someone responsible for this area would call me back. Two weeks later: no call, no response. As I said, I can accept mistakes. But I cannot accept a business that refuses to own up to them or make things right. Let this be a reminder: their 4-star rating does not reflect their true standard — many of those stars have been bought by offering freebies in exchange for deleted bad reviews. Regardless, I have no intention of letting MotorServ touch my car again. Ever. Just a note: if they had simply got in touch with me and offered an explanation, this message would never have been written.

Avoid Motorserv-UK – Unprofessional, Dishonest and Poor Service I brought my car to Motorserv-UK in March 2025 for suspension repairs, windscreen washer fix, and MOT. What followed was over a month of delays, misleading communication, ignored messages, and unprofessional conduct. I was charged £785.25, but my suspension developed noise immediately after the fix, and the parts appeared rusty, raising suspicion they were used or faulty. The windscreen washer, which I paid nearly £150 to be unblocked for MOT, got blocked again in two days. After final repairs, I was told it was still "weak" – clearly nothing was fixed properly. I was constantly told lies about power outages, unavailable parts, and delays – while I saw the garage operating normally. I was refused a courtesy car during the long waiting period, even though my car was held for a total of 7 days. Poor quality control: OBD cover was left under my seat, and an unknown part was found inside the car after service. Their conduct made me question the credibility of their MOT testing, and I suspect fraud in how they passed the vehicle inspection. I’ve filed a formal complaint and am demanding a full refund and compensation. I strongly advise others to stay away from this garage – they are disorganised, dishonest, and lack professionalism.