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Fair Deal Autos Reviews Summary

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Car Garages | Edinburgh

1 Ford's Rd, Edinburgh EH11 3HP

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Fair Deal Autos?

As of Apr 15, 2024, 204 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Fair Deal Autos's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Fair Deal Autos's customers had a positive experience.

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Fair Deal Autos's customer reviews analysis

The reviews for Fair Deal Autos indicate a generally positive reception from its customers, highlighting commendable service, fair pricing, and transparent practices. A recurring theme of customer satisfaction emerges, with reports of polite and friendly interactions, and a willingness to provide clear communication about services rendered. Customers appreciate the garage's ability to address issues promptly, the professionalism exhibited by both reception staff and mechanics, and the overall trustworthiness of the establishment. Notably, their recurring clientele and service for taxi vehicles suggest a reliable reputation. However, an isolated incident raises concerns about accountability and transparency, pointing out a serious lapse in service quality that is not indicative of the overall positive feedback pattern.

Positive Feedback

Positive aspects of the customer feedback for Fair Deal Autos focus on the efficiency and quality of service, transparent pricing, and courteous customer interactions. Many reviewers emphasize the garage's swift response to service requests, even accommodating same-day repairs when needed. The staff's knowledge and communication skills are frequently lauded, ensuring that customers are informed about repairs and associated costs. The company appears to build long-term relationships with clients, with several reviews mentioning years of consistent satisfaction with the services provided. Customers seem to trust the garage with multiple vehicles, including those that work commercially like taxis, reflecting a strong reputation for reliability.

Concerns and Threads

Despite the overwhelmingly positive feedback, Fair Deal Autos does not escape criticism. The most significant negative aspect is derived from a review detailing a problematic experience involving a car leak repair. The customer cited a lack of accountability from the garage, with a repair attempt failing to fix the issue and subsequent poor handling of the situation. This incident suggests potential deficiencies in diagnosing vehicle problems, executing effective repairs, and maintaining transparent communication post-service. While such experiences seem to be the exception rather than the rule at Fair Deal Autos, they nonetheless cast a shadow on the company's reputation and hint at areas in need of improvement.

Frequently asked questions about Fair Deal Autos

What kind of services can I expect from Fair Deal Autos?

Fair Deal Autos offers various automotive services including MOTs, tire replacements, engine diagnostics, steering & suspension repair, A/C recharge, exhaust system replacement, brake services, oil changes, and general car issue troubleshooting.

Is Fair Deal Autos known for transparent pricing?

Most customers assert that Fair Deal Autos is transparent with their pricing. They are known to keep clients well-informed about the cost of services before proceeding, which is highlighted as a positive aspect by their regular clientele.

Can I trust the quality of work done by Fair Deal Autos?

The general consensus from long-term clients indicates a high degree of trust in the quality of work provided by Fair Deal Autos. This trust is fostered by consistent positive experiences, expert mechanics, and a reputation for reliable servicing, especially as indicated by their regular service of commercial vehicles.

Recent customer reviews and testimonials for Fair Deal Autos

Fair Deal Autos
Richard Mclellan
5-Star
a month ago
My first use of this garage. Very happy with their management of binding brake caliper on my BMW. Saw car same day I phoned, they investigated and gave me clear advice on solution and price. Fixed it quickly, kept me informed on progress throughout. Price was fair, polite and friendly people to deal with. What else do you need from a garage? Recommended
Fair Deal Autos
Suman Nath
5-Star
5 months ago
Very happy with the services. Got one of the tyres replaced and got the MOT done. Super helpful garage! And decently priced too. Would 100% recommend.
Fair Deal Autos
Marcus Rose
5-Star
3 weeks ago
Used these guys for 3 years. Found out about them through a cheap MOT deal. Have been back since for all car issues and repeat MOTs. Very fair prices and they are not out to rip you off - they just want a great rep. There is always a Taxi being serviced there - I feel like that is a good sign…
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
204
reviews
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Poor
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About Fair Deal Autos

Car Garages
We are one of Edinburgh's premier auto repair center part of the Bosch network service. We offer a comprehensive range of car repairs from tyres, mot's, engine repairs, diagnostics to a simple puncture repair. Our staff offer many years of experience and expertise and will always offer the most safe and cost effective solution to your car problems. Become part of the Bosch service network and enjoy a national guarantee on parts and services provided.
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