Edinburgh Car Services have cultivated a varied reputation as observed in the provided reviews. There's a pronounced appreciation for their responsive and accommodating customer service, particularly in emergency situations or when dealing with tight schedules. Clients commend the team for their professionalism and express gratitude for services such as quick turnarounds on MOTs, efficient diagnostics, and repairs. Notably, Amber, a member of the staff, receives repeated mention for her exceptional customer communication and assistance. However, some distressing experiences noted include allegations of unprofessional service, extended delays on repairs, poor communication regarding service status, and significant disagreements regarding the quality of the mechanical work performed, which in one severe case, led to a customer being charged for an unsuccessful repair and another advising to avoid the establishment entirely. These negative incidents outline probable issues with service consistency and technical expertise in certain situations.
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