Este Medical Group's Hair & Skin Clinic in Birmingham has garnered a mixed reputation, as evidenced by an array of patient testimonials. Overall, the feedback indicates satisfaction with the technical aspects of the treatments provided, with a specific emphasis on the efficacy of their laser hair removal and positive outcomes regarding skin treatments. Notably, multiple reviews highlight the professionalism, patience, and courteous demeanor of certain staff members, which enhances the customer experience. Despite these affirmative accounts, there are significant concerns regarding initial consultations and interpersonal interactions with some personnel. A few customers reported feeling rushed and undervalued, overshadowing the quality of the clinical offerings. In sum, while Este Medical Group appears competent in delivering aesthetic results, the inconsistency in customer service represents a critical factor impacting the clinic's image.