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MedAway Reviews

Rated 4.2 based on 547 Reviews

14 Hanover Square, London W1S 1HN

Cosmetic Clinics London

Published on
August 7, 2025
Last updated
August 7, 2025

Reviews Summary

The overall sentiment for Medaway as reflected in recent customer reviews is predominantly negative, with recurrent issues cited around transparency, deposit refunds, customer service, and follow-up care. Several reviewers express frustration with changing price quotes, poor communication, and difficulty obtaining essential medical documentation. Even those who mention satisfactory procedural outcomes often temper their comments with critical observations about administrative or post-procedure support.

The most consistent patterns involve refund disputes, inadequate aftercare, and communication breakdowns, particularly after deposits are paid or procedures are completed. Some reviewers mention positive surgical results, attentive transport services, or specific staff members like Dr. Batu, Dr. Zafer, and Sefa. However, even these reviews frequently highlight operational weaknesses, such as the need to chase aftercare support or feeling unsupported when complications or schedule changes arise, especially for international patients traveling to Turkey.

Overall, Medaway’s reputation in Turkey appears mixed to negative based on these reviews. While a minority of patients describe efficient, well-coordinated experiences and recommend specific medical professionals, the prevailing feedback suggests concerns about company reliability, transparency, and ethical handling of deposits. Potential clients in the UK and abroad should weigh these risks carefully when considering Medaway for medical procedures.

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What Customers Are Saying About MedAway?

staff were helpful in lead up

my experience was made stress free

I am feeling optimistic and happy

coordinated by Sefa,who made sure all the transfers and hospital appointments went smoothly

5 start G hotel we were staying at was brilliant

all the staff were friendly and helpful

the food in the restaurant was outstanding

the whole experience was worth it

really happy with my experience

Dr Zafer had a great bedside manner

Trustguide extracts key phrases from reviews about MedAway and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of MedAway's customers had a positive experience.

Positive
20%
Neutral
0%
Negative
80%

MedAway Ratings

2

As of Based on 547 revies as of Aug 07, 2025

MedAway Score

20%

As of Based on 547 revies as of Aug 07, 2025

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Customer Reviews

As of Aug 07, 2025, 547 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of MedAway's publicly available reviews View source

Mihaela Pauna rated MedAway 1 stars
2 months ago
I would like to express my dissatisfaction with the lack of professionalism shown by the Medaway consultants. I requested a price estimate for 2-3 implants that I am due to have in July, but I have not received any clear information. The consultant took me from another clinic, offering me a price of £3,500 for implants and crowns. Once in Istanbul, I was given a different price. I accepted the situation and was given a plan according to which I would pay £890 in January for two implants, after an assessment in November. However, in January I was told that I also needed bone augmentation - a detail that should normally have been noted and communicated in November. I believe that this lack of transparency seriously affects trust in a medical clinic. Recently, I asked to be sent the X-ray and the certificate of the 3 implants already performed, so that I could continue the treatment in another clinic. Unfortunately, I did not receive any response, although these medical documents belong to me and should be provided without delay. Please take my request seriously and provide me with these documents as soon as possible. Refusal to respond to patients and lack of transparency are not acceptable in a professional medical act. Thank you for your understanding.
Cagla Atiz rated MedAway 1 stars
a month ago
Very bad experience. Wanted to go for hair transplant in UK, the clinic asked for deposit which was transferred straight away. Messaged us last minute telling us there is no service in UK and it has to be done in turkey. We didn't want it in turkey so asked for refund as its their fault and we never cancelled. They never refunded and we were very rude. Would never recommend as these people steal your money. Be careful.
Fiona de Boer rated MedAway 2 stars
a month ago
The service quality prior to confirming the procedure and afterwards are like night and day. The service and support during my stay in Turkey was very low, which is uncomfortable when having a life-changing procedure. The entire schedule of the procedure was changed from what was originally discussed. After my departure the service is non-existent. I have reached out more than 10 times for support on healing and a copy of my medical dossier without response.

Frequently Asked Questions About MedAway

How transparent is Medaway about procedure pricing?

Several reviews indicate inconsistencies between initial price quotes and in-person costs, as well as dissatisfaction with a lack of upfront information about additional procedures or charges. Customers are advised to seek written confirmation of all fees before traveling.

What is Medaway’s policy on deposit refunds?

Multiple reviewers report challenges obtaining refunds after cancellations or changes in medical eligibility, even in cases of personal hardship. Customers should be aware that, according to recent experiences, deposits may not be refunded easily.

How does Medaway coordinate services for international patients?

Medaway arranges transportation, hotel, and hospital appointments for clients traveling to Turkey. Staff assist with logistics and are generally available for questions. However, reviews note varying satisfaction with communication and support after arrival or surgery.

About MedAway

Cosmetic Clinics
Medaway is a company that specializes in providing medical tourism services, particularly for procedures such as dental implants, hair transplants, rhinoplasty, and other surgical interventions. It serves international customers, especially those traveling to Turkey, by coordinating medical treatments with clinics and surgical staff in Istanbul and related locations.

The company operates by arranging consultations, setting up medical appointments, coordinating transportation, and securing accommodations for patients. Medaway acts as an intermediary between clients and healthcare providers, managing the logistical aspects from airport transfers to hotel bookings and hospital visits. Communication channels are used to facilitate scheduling and support throughout the process.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.