Pall Mall – Medical & Cosmetics – Manchester Reviews

Based on customer feedback, the overall sentiment toward Pall Mall Medical is mixed, with experiences ranging from extremely satisfied to deeply unsatisfied. Reviewers consistently note strong individual attention from certain staff members like Habibah, Olga, and Megan, as well as high standards of care during specific procedures, particularly surgical experiences. However, significant criticism is directed at communication lapses, slow test results, and inadequate follow-up care that have led several customers to seek alternatives or express disappointment. The most frequent themes identified involve inconsistent communication, post-appointment support, and variability in staff professionalism. Some customers specifically praise the friendly, thorough service at both front desk and clinical levels, as well as the expertise of named clinicians. On the other hand, negative themes emphasize difficulties with aftercare, obtaining results, and a lack of responsiveness to repeated calls and requests across multiple visits and locations. Overall, Pall Mall Medical has established a reputation for excellence in in-person clinical service when standards are met, especially in surgical and initial appointment phases, particularly in Manchester and Newton-le-Willows. However, its overall reputation is undermined by recurring complaints about communication breakdowns and delays, which potential clients in the UK should carefully consider.

Pall Mall Medical is a private healthcare provider offering in-person medical services such as consultations, surgery, tests, and vaccinations. It operates clinics in locations including Manchester and Newton-le-Willows. The company serves patients seeking general medical assessments, specialist procedures, or travel-related healthcare requirements. Operationally, Pall Mall Medical uses a clinic-based, appointment-driven workflow. Patients interact with reception for scheduling, registration, and follow-up inquiries. Clinical staff and specialists conduct consultations, procedures, and aftercare, with some emphasis on nurse and administrative team roles for ongoing support and patient information.