Eflorist

Eflorist Reviews Summary

Online Stores | US

What do customers say about Eflorist?

As of Jan 18, 2024, 281928 customers have reviewed this business and rated it 3.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.5
/5
281928
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Eflorist's customer reviews analysis

The analysis of recent customer reviews reveals a mixed reputation for Eflorist. Positive commentary frequently lauds the punctuality of delivery and satisfaction with the arrangements received, painting a picture of a reliable service that often meets expectations in terms of product quality and delivery timeliness. Customers who have had favorable experiences routinely praise the beauty and longevity of the flowers, the range of options available, and the convenience of additional services such as same-day or Sunday deliveries, as well as good communication throughout the order process. These accounts suggest a strong potential for customer loyalty and recommendations among satisfied users. However, the presence of negative feedback regarding the condition of delivered flowers, customer service issues, and inconsistencies between ordered and received products indicates room for improvement. The discrepancies in customer experiences suggest variability in service quality, with the negative experiences often involving issues not satisfactorily resolved by customer service, leading to frustration and lost trust.

Positive Feedback

Positive feedback for Eflorist centers on several aspects. Customers appreciate the convenient delivery options that cater to their needs, particularly the ability to deliver on Sundays and specific requested dates, which seems to be a defining feature of the company's service offering. Product satisfaction is another recurrent theme, where recipients report receiving beautiful and fresh flowers that bloom nicely over time, contributing to positive emotional responses. Furthermore, the positive reception extends to extras like chocolates, adding to the overall gift experience. The selection diversity, coupled with the aforementioned service aspects, drives a trend towards customer satisfaction and bolstered confidence in Eflorist's reliability and product quality when expectations are met.

Concerns and Threads

Negative aspects of Eflorist’s service, as derived from customer feedback, primarily include instances of floral arrangements not aligning with online representations, leading to disappointment. Customers have reported receiving wilted, damaged, or significantly different bouquets from what was ordered, which they liken to lower quality retail outlets. Additionally, customer service response—or lack thereof—to complaints such as delivery delays, incorrect orders, and aftercare follow-ups has been identified as an area needing significant improvement. These issues have at times resulted in not only diminished product enjoyment but also trust erosion in the company’s ability to consistently meet expectations, occasionally influencing customers to seek alternatives for future floral gifting.

Frequently asked questions about Eflorist

Does Eflorist guarantee delivery on a specific date?

Eflorist does offer scheduled delivery services, including the popular Sunday delivery option. While they strive to deliver on the selected date, instances of delay may occur, which could result in dissatisfaction among customers expecting timely delivery.

What do customers say about the quality of flowers from Eflorist?

Customer experiences with the quality of Eflorist flowers vary. Some customers praise the flowers for their beauty and longevity, while others have experienced disappointment with arrangements that appeared wilted or not as advertised online.

How does Eflorist handle customer complaints and issues?

Feedback on Eflorist’s customer service has been mixed. While some customers report satisfactory communication and resolution of issues, others have faced challenges with unresponsive customer service or unresolved complaints, as noted in several reviews.

Recent customer reviews and testimonials for Eflorist

Eflorist
A WInn
5-Star
2024-01-15 19:24:19 +00:00
Have used this shop before and recipient has always been pleased with the flowers I've ordered. They arrive quickly and on the day selected. A lovely selection of arrangements etc to choose from and I will definitely use again and recommend to friends. Many thanks
Eflorist
Susan
5-Star
2024-01-15 15:42:00 +00:00
I received flowers from you on 23rd December, they were beautiful and lasted really well. I then ordered some for my granddaughter, delivered on time, good communication throughout. I will certainly use your company again
Eflorist
Robert Cox
5-Star
2024-01-15 17:23:59 +00:00
Yes I have tried the rest but with Eflorist I have most certainly found the BEST. Flowers are always delivered on time, the flowers always bloom beautifully and the recipient is always, always overcome with emotion and gratitude. Eflorist- you simply cannot be beaten.
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