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Edinburgh Window Cleaning Services

Edinburgh Window Cleaning Services Reviews Summary

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Window Cleaners | Edinburgh

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Edinburgh Window Cleaning Services?

As of Mar 13, 2024, 133 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Edinburgh Window Cleaning Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 19, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Edinburgh Window Cleaning Services's customers had a positive experience.

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Edinburgh Window Cleaning Services

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Edinburgh Window Cleaning Services's customer reviews analysis

Edinburgh Window Cleaning Services appears to enjoy an overall positive reputation, with the majority of the reviews reflecting customer satisfaction. Customers have lauded the company for its professionalism, efficiency, and friendliness of its staff, particularly mentioning a cleaner named Tom. Reviews consistently praise the company’s responsiveness to communication, the quality of window cleaning provided, and the value for money. However, the reputation is slightly marred by an instance of uncommunicated appointment failure and a complaint regarding pricing and quality of the cleaning. Despite this, the continued patronage and recommendations suggest a strong trust in the company’s services. Recurring positive themes include timeliness, professionalism, and exceptional results, with a few isolated negative remarks regarding service and cost.

Positive Feedback

Customer feedback for Edinburgh Window Cleaning Services overwhelmingly highlights several positive aspects. Quick response times and efficiency in scheduling appointments and in the actual cleaning process are frequently praised. Thomas, a member of the team, is often mentioned for his professional conduct, speed of execution, and eagerness to deliver quality service. Customers appreciate the cleanliness achieved, particularly in challenging situations where other companies have declined service. Regular customer acquisition and the willingness of clients to recommend the company to others indicate a high level of satisfaction. The friendliness of the staff, notably by a cleaner named Tom, also contributes to the overall positive customer experience.

Concerns and Threads

While the reviews for Edinburgh Window Cleaning Services are predominantly positive, there are key negative aspects that stand out. One such issue is related to reliability, with a reviewer expressing dissatisfaction with a missed appointment and lack of communication from the company. Furthermore, the cost of services seems to have come under scrutiny by a customer who felt the cleaning outcome did not justify the price paid. This particular customer reported a rapid cleaning process that resulted in water marks and even a scratch on the window. These instances suggest that while the experience can be highly positive for many, there are outliers in service consistency and customer satisfaction. The attention to detail and clear communication regarding expectations and pricing may be areas for the company to focus on for improvement.

Frequently asked questions about Edinburgh Window Cleaning Services

How does Edinburgh Window Cleaning Services handle scheduling and communication?

Based on various customer reviews, Edinburgh Window Cleaning Services generally handles scheduling and communication efficiently, with a quick response to inquiries. However, there has been an isolated incident where a customer reported a lack of communication regarding a missed appointment.

Is Edinburgh Window Cleaning Services able to handle difficult window cleaning tasks?

Yes, Edinburgh Window Cleaning Services has received praise for taking on and successfully completing window cleaning tasks that other companies have deemed too difficult, suggesting they are adept at handling a range of cleaning challenges.

What can I expect to pay for services from Edinburgh Window Cleaning Services?

While many customers found the pricing to be fair and reflective of the quality and efficiency of the service, there has been feedback indicating that pricing might feel steep, especially if customers' expectations on the final outcome are not met. It is recommended to discuss the pricing and service expectations prior to the appointment.

Recent customer reviews and testimonials for Edinburgh Window Cleaning Services

Edinburgh Window Cleaning Services
Richard
1-Star
4 months ago
Made an appointment with them to clean my windows and they didn't even have courtesy to say they weren't going to make it. I don't keep well and I've got better things to do things to with my time. Service: Interior & exterior window cleaning
Edinburgh Window Cleaning Services
Felix Clark
1-Star
10 months ago
Great service from Thomas! Replied quickly to my emails, gave me a great price, and was quick and efficient in getting my flat windows finally clean again. Could not recommend this business more. Thank you again! Service: Window washing
Edinburgh Window Cleaning Services
Iain Jamieson
1-Star
7 months ago
Tom was highly rofessional and provided an excellent service. I fully intend to use him again and would recommend him to others.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
133
reviews
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About Edinburgh Window Cleaning Services

Window Cleaners

We are edinburgh window cleaning services a local city centre window cleaning serviceWe cleanCommercial and residential windows in and around the edinburgh areaShopsHotelsPubsHousesFlatsPressure washingCarpet cleaningGutter cleaning

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