Lifetime Reviews

Not getting rid of my past review as it shows how a horrible a manager can destroy a business by having no customer service. There is a new manager here and things have shifted incredibly. She takes feedback from members and quickly takes action. Finally new towels! New shower products. Regular cleaning! A happy front desk staff! They increased the workout floor in size by getting rid of unused areas. Management makes the world of difference. My question is though.. will our rates drop being the previous manager increased them every 6-8 months for 2 years and prices are higher here than gyms in LA. OLD REVIEW: This gym should be a 911 to corporate. This is the highest costing diamond club in the valley and they are failing all around. One, they can’t keep staffing so in turn there is never towels in the locker room. They have an attendant currently walking around handing out towels by request vs just folding towels and putting them on the shelves. There is 3 showers currently not working. The water pressure and piping at this gym has been getting worse rapidly. The issue here is that no one in management uses the facilities to know if anything needs maintenance. They rely on members to complain. This is the worst business motto. I currently could go to LA fitness and get people who care more about the shower area. From a business stand point, the management here needs to tell their regional manager what’s going on so they can actually get support. The reason this gym got ranked 2 stars is that it has a nice gym floor, pool and classes. The rest of it needs 911 support. I also hate writing this right now as I enjoy a few members on the management team here but this is not ok.

This is a great gym. Things don’t get too crowded and it’s generally clean. My only critique is the locker room. Often out of soap and can be messy. For the price, you expect more in this area. But I’d recommend this gym to anyone that regularly goes. It’s worth the cost in almost every other category.