Chicago, IL
Car Dealerships
Economy Auto Mart
Economy Auto Mart

Economy Auto Mart Reviews Summary

Car Dealerships | Chicago, IL

What do customers say about Economy Auto Mart?

As of Apr 03, 2024, 292 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 3, 2024
Last updated
April 3, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Economy Auto Mart's customer reviews analysis

Economy Auto Mart seems to garner predominantly positive reviews, focusing largely on the assistance provided by staff members, particularly Michelle, during the car-buying process. Customers report prompt service, with approvals often occurring within an hour and a welcoming environment at the dealership. The efficacy in addressing credit issues, including bankruptcies, and facilitating the car selection without requiring long wait times appears to resonate well with clients. Positive feedback showed a commendable degree of transparency regarding vehicle conditions and assistance in finding insurance options. However, the company's reputation experiences a dip with instances of complaints about after-sales service and vehicle quality concerns, creating a dichotomous representation of customer experiences.

Positive Feedback

Key positives evident from customer feedback include an efficient approval process, especially for customers with credit challenges or bankruptcies, with reports of being approved swiftly, sometimes even over the phone. The staff's attitude, especially the exemplary service provided by a salesperson named Michelle, is repeatedly lauded. She is often described as helpful, honest, friendly, and accommodating, even assisting with ancillary services such as finding cheaper insurance. Vehicles are described as clean, in good condition, and some even under extended warranty. The dealership's transparency, quick turnaround times, and ability to provide a hassle-free car-buying experience are also frequently praised.

Concerns and Threads

While the majority of reviews are positive, there are crucial negative aspects that must be addressed. A recurring theme in the less favorable reviews is the dissatisfaction with after-sales support, particularly concerning vehicle problems encountered post-purchase. Complaints about the condition of the cars after leaving the lot, with one customer highlighting issues with brakes and rotors, spotlight concerns over the thoroughness of pre-sale inspections. Additionally, there is mention of poor communication following the initial sale, with a buyer expressing frustration at promised services not being fulfilled. Another negative cited is the limited stock of certain reliable vehicle brands traditionally favored by cost-conscious buyers.

Frequently asked questions about Economy Auto Mart

How does Economy Auto Mart handle financing for customers with credit issues?

Economy Auto Mart specializes in assisting customers with credit issues, including those who have experienced bankruptcy. The staff, particularly Michelle, is noted for efficient processing and is often able to approve financing swiftly, sometimes in under an hour, and occasionally over the phone without the need for an in-person visit.

What kind of vehicles can I expect to find at Economy Auto Mart?

Economy Auto Mart offers a variety of vehicles, including some that are described as clean, with low mileage, and with valid warranties. However, there might be limited availability of certain reliable brands known for their longevity, such as Honda, Toyota, and Nissan.

Are there any concerns I should be aware of before purchasing a car from Economy Auto Mart?

While many customers have had positive experiences, some have reported issues with the condition of the vehicles after purchase, suggesting potential gaps in pre-sale inspections. It's recommended that prospective buyers thoroughly discuss and understand post-sale services and vehicle warranties, as well as ensure a comprehensive pre-purchase inspection is conducted.

Recent customer reviews and testimonials for Economy Auto Mart

Economy Auto Mart
Nikki Pinkins
a week ago
Thanks so much Michelle and John. Everyone one was so nice and helpful. I hesitated on filing out the application because I had been turned down other places. But, Michelle had me approved in an hour and a half. I arrived at the dealer and John took me out to look at cars and was very helpful in helping me pick a nice reliable vehicle. I was there not even a full two hours. Thanks for all of your help.
Economy Auto Mart
Kiyan Dyson
4 weeks ago
I can’t say enough good things about Economy Auto Mart. Michelle & the rest of the staff are amazing. No other dealer was willing to work with me after my bankruptcy. I sent her all my information and in less than hour she had me approved. When I got to the dealership , I only had to pick out my car. I was able to walk away with a 3 row ford explorer. It is super clean & low mileage. I recommend anyone with credit issues to come here. Don’t waste your time at these other dealers, just to sit in them for hours & walk out with nothing.
Economy Auto Mart
Alma Harvey
3 months ago
I had a great experience with Michelle and Join . I call before I can spoke too Michelle and let her know where I stand with unique situation I had, and she informed me to come in when I was ready and just take a look at the cars and I did and I found two. I was real comfortable with her and explain to her what my situation was again and she was very kind and she worked with me and what I like about it is that they did not run my credit with other lenders just one got approved just like that and was able to get the card that I want within a week and came back and I’m driving the car so I’m very very happy. I really appreciate you. Michelle and John John is awesome. He drove with me took it for a test. He washed it up. He cleaned it up. Thank you guys so much. I really appreciate it. My experience with you guys was awesome , we need more people like you so thank you very much iHeartRadio
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