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Audi San Francisco Reviews

Rated 4.7 based on 479 Reviews

300 S Van Ness Ave, San Francisco, CA 94103, United States

Car Dealerships | San Francisco, CA

Published on
July 16, 2024
Last updated
July 16, 2024

Reviews Summary

The aggregated customer reviews for Audi San Francisco indicate a predominantly positive reputation, characterized by excellent customer service and an attentive sales team. Employees like Simon, Alastir, Cristian, Jey, Mohamad, David, and Natan are frequently commended for their enthusiasm, knowledge, patience, and honesty. The sales experience is described as being free of pressure, with salespeople prioritizing understanding customer needs and providing deals that align with customers' expectations. Post-purchase attention is also highlighted as a strength, exemplifying the dealer's commitment to ongoing customer satisfaction. While there are substantive commendations, the presence of a singular negative review indicates a potential area for improvement, particularly concerning vehicle readiness and customer care during the final stages of the purchasing process.
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What Customers Are Saying About Audi San Francisco?

exceptional service

friendliness and ease

open and honest

above and beyond hospitality

listened to me

smooth purchasing

amazing dealership

excellent service

not the best experience

Trustguide uses AI to extract key phrases from reviews about Audi San Francisco and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Audi San Francisco's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Audi San Francisco Ratings

5

As of Based on 479 revies as of Jul 16, 2024

Audi San Francisco Score

80%

As of Based on 479 revies as of Jul 16, 2024

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Customer Reviews

As of Jul 16, 2024, 479 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Audi San Francisco's publicly available reviews View source

Ratik Kapoor rated Audi San Francisco 5 stars
a month ago
I received exceptional service from Simon while purchasing my car. Simon was attentive to my needs and showed great excitement when talking about the features in the car I wanted to get. It’s refreshing to see car salespeople like Simon who don’t want to pressure you into a sale but rather take time to understand your needs and figure out how to best meet them. I was highly impressed by Simon and would definitely recommend friends and family to work with Simon and the Royal Auto Group for their next car purchase!
Karen Leyva rated Audi San Francisco 5 stars
3 weeks ago
Second time getting an Audi SUV through Audi San Francisco and mostly due to the friendliness and ease of the associates that work at this dealer, especially Alastair & Cristian. Both were incredibly knowledgeable and patient as my husband and I were trying to make our final decision without feeling pressured. In the end we walked away with the new Q8 E-tron and couldn't be happier. Might I also add that both Alastair and Cristian have been attentive even post purchase. I would definitely recommend either associate for your purchasing needs.
Melissa Reyna rated Audi San Francisco 5 stars
3 weeks ago
What an amazing experience! Simon and Jey were so open and honest and fantastic to work with. Simon sold me my car and made sure that I was informed and getting exactly what I wanted. I’d been shopping for a while so was open about offers from other dealerships and they gave me the best deal with the best service by far. I’d highly recommend working with them.

Frequently Asked Questions About Audi San Francisco

Are Audi San Francisco sales associates pushy when it comes to making a sale?

Reviews consistently indicate that Audi San Francisco's sales associates are not pushy. Customers describe the sales experience as pressure-free, with salespeople taking time to understand buyers’ needs and preferences.

Does Audi San Francisco offer good post-purchase customer service?

Many customers report receiving great post-purchase attention from their sales representatives at Audi San Francisco, suggesting a reliable and customer-centric follow-up service.

What should I expect in terms of hospitality during the purchasing process at Audi San Francisco?

Customers generally highlight receiving exceptional hospitality from staff members at Audi San Francisco, including gestures like providing snacks and refreshments during waits. However, there has been an isolated incident where a customer indicated the hospitality was lacking.

About Audi San Francisco

Car Dealerships
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.